HairClubReviews of hairclub.com

I am writing to communicate my dissatisfaction with the results I had during my HairClub treatment. After two years of useless treatment, I complained about my dissatisfaction where I did not see the results that I was promised in the beginning in your location at Doral, FL. When I claimed to be offered another treatment (as stated in their promotion on TV) in case the first one did not work, they only told me that there was only one that is artificial extensions! No one at HairClub told me that the procedure FUT or FUE (performed by Bosley) as alternative solutions! Nobody sits down with me to explain the other solutions and they just let me walk away with my dissatisfaction and I had to find out about this from another HairClub customer. How can you help me with this? I spent more than $$5k on an useless treatment of shampoos, drops, visits etc. that never helped me with my hair loss and I feel cheated and disappointed with HairClub.

I had an out of the blue bald spot three years ago. It was shocking and traumatic. I was completely dumbfounded and scared. I went into the hair club in Savannah GA. Desperate. Not understanding what was happening. 32 years old, with no family history of hair loss. I was not educated, obviously, in alopecia or any auto immune diseases. I just needed help. The woman I had my appointment with was nice, but NOT a Dr. She showed me a technology to show my bald spots, but never offered education on hair loss or gave me options of drs, blood work, auto immune disease, she never even spoke about alopecia. What kind of hair loss company doesn’t speak about alopecia? As a woman who is scared about my hair loss, I signed a contract thinking this would cure me. This manager of the company, not a dr or specialist got me to sign a loan contract through a second company where the interest was absurd! I don’t think she even understood what she was wanting me to sign. Something that was supposed to be $2800 turned into a $4000 bill! I tried to get out of it because within a week there were spikes of hair coming through. That had nothing to do with the hair club. Alopecia in my circumstance, you go bald, than the hair grows back. When I called to tell them, after doing research on alopecia, which the hair club never even mentioned, they wouldn’t cancel or give my money back. I asked for the woman I spoke with, SHE NO LONGER WORKED THERE. This club may help for some, but a hair loss company that does not have a dermatologist, md, can’t write prescriptions for blood work... and takes your money. 3 years later my bald spots are immense and they have been more traumatic than I can imagine. I gave thousands of dollars to people who are not specialized in hair loss, and I never got phone calls back, when asked for supervisors and managers. The hair club means well, i think, but they take your money without getting all the facts; blood work, family history, background, health etc. And they easily take your money because of your desperation.

When I went to hair club last year the salesman told me this would be the solution for me and the only thing that would work because of my alopecia. I asked many questions and asked if this would be a lifelong solution and what exactly it would cost me in the long run. He stated for the $3500 I paid That I was covered and the only thing I would have to pay in the future would be for regular salon visits. I knew nothing About how this works and naively I believed him. The hair pieces and service was great however today when I went in I was told that my contract was expiring and to keep it going would be 539.00 per month!!! I didn't get any services for approximately 2 months due to covid for 1 and 2nd I was completely lied to by the salesman. I am now rushing to find alternatives. Basically xstrands plus is a wig topper glued to your head.....not worth 539.00 a month. Very frustrated 😞.....UPDATE 3/16/2021 Soooo...Hairclub sent me an email asking me to send them my information since they could not find my account ((on internet I use my maiden name)) they had an store manager call me about the review. I told her everything that happened , she told me she would have the manager call me and guess what? STILL NOTHING.....I will make it my mission to let as many people as possible know what they are doing to people....I have had a few messages from people asking me questions about what happened, they WERE potential customers...I told them the facts and only the truth but I feel good knowing that I am at least saving other people from going through what I have. SHAME ON YOU HAIRCLUB for taking advantage of people at their most vulnerable times.

Don’t even waste your money because I promise you, you’re never going to get it back. My package has been missing since December 22nd of 2020 and when I contacted them, via email the next day, that was the last I’ve ever heard from them. It’s now January 16 2021 and I still haven’t received my package or a refund/cancellation of my order. I’ve called everyday this week and everyone basically tells me they don’t know anything and that they’ll “pass it on,” whatever that means. Why isn’t there a direct line for orders and refunds and why don’t they respond to their emails. I’ve sent over 5 emails since the first and haven’t gotten a response for any of them! Also why do you have different departments and you’re employee’s are unaware of what they even do and how to even contact them. I’m beyond frustrated; their products are very expensive and now I’m stuck with a bill for an item I never even got!

I have been a HCM client for 28 years. I pay for my program a year in advance. My most recent contract expires this month. I was there today and was asked to renew. I asked about the 2 months that I was not able to get those 2 services or one of my new systems while the center was closed due to COVID. I thought the right thing to do was extend existing contract to March to make up for those 2 months or reduce the renewal price by the $798 I paid for those 2 months but received nothing. They were not willing to do anything to make this right. I did not renew and will look for other options if not made whole. This is not the right way to run a business or treat any customer especially one that has been faithful for 28 years and has never complained even when things have gone wrong on occasion. This, however, has me feeling very disappointed in this company. I absolutely love my stylist and have been happy here for these 28 years and don’t want to leave, but I can’t be treated unfairly. I have not received any contact as of Jan 19. I was told when I was there the GM would call me, but haven’t heard anything. I emailed her last week with no response yet. Who should I contact to discuss my concern. Thanks.

My scalp was burn sow bad with the tape an glue they dint do nothing about it needed to go to see a Doctor an they confirm me thats wat it was an they dint do nothing about it .. to many complains nothing done..😣

I wish I had never heard of hair club. I spent over $35k over 7 years of service. In July 2019, I stopped the service. I have since been growing out my bio hair. The original alopecia, which was just in spots, is easy to camouflage. What I can’t camouflage, is the traction alopecia I experienced across the entire area where the system was attached. They never warned my about this occurring. This company is a predator who preys on other’s misfortune. Please, do your research. There are so many better ways to deal with hair loss that don’t involve permanently scarring your scalp and spending $10’s of thousands of dollars in the process.

Very upset did not get my new hair last month because didn't come in. I've been coming here for 6 years had some NSF hard times but always paid before my next appointment, during COVID payment still came out but no service! I'm at the Woodbridge location my hair finally in but because I have the October NSF they will not put my hair n the manager said she is too busy to talk to me when they know I have always paid. I'm very upset now ! This is horrible service I have sent allot of business this way !!