HairClubFor more than 40 years, our hair loss experts have helped over half-a-million clients regrow, replace and restore their hair. No matter what stage of loss you’re experiencing, we’re here to help personalize a solution for you.
HairClub (hairclub.com) has 929 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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St. Louis Marlene R.
EXT professionals know what they are doing..they are trained well, but the turn over is great.
Response from HairClubJan 11, 2017
Thank you for sharing your feedback. We are sorry to hear about your experience and will be contacting you directly so we can personally address your concerns.
Carol M.
Had a timing issue with front desk staff - almost made me quit HC. She was obnoxious - hair consultant is the best though
Response from HairClubJan 12, 2017
We appreciate your honest review and loyalty to Hair Club. While we are happy to hear about your experience with your stylist, we are troubled to hear about the challenges you faced. It is concerning to know that your expectations were not met. We will be reaching out to address your concerns personally. Thank you Carol for you time today on the phone. We appreciate your loyalty to Hair Club. It is our priority to ensure the highest levels of service and we regret your expectations were not met. I have personally discussed your experience with our staff to ensure this does not happen again. I appreciate the positive accolades for your stylist, Angie.
Winnipeg S.
Staff were always very pleasant. Tried to help with new suggestions, treatments and products to deal with hair loss and hair styling. Enjoyed the Maxxam curl activating spray. Unfortunately for me there was no noticeable increase in hair growth after 9 months. Same hair pattern hair loss on day one as on the last day. Monthly visit consisted of assessment, hair wash, treatment (involving "mud" application, heat and vibration scalp massage), optional hair cut and styling then receiving products for the next month based on that days assessment. Visit lasted just over one hour.
Response from HairClubJan 11, 2017
Thank you for detailing your experience. While we are pleased you were treated with courtesy by our staff, we are disappointed to hear about the challenges you faced. We will be in touch with you so that we can personally address your concerns.
Elmwood Park Joseph L.
I enjoy the product the styllest are great but I needed service every two to three weeks the product comes lose don't stay in place they have tried to correct the problem you're supposed to sleep swim shower when dancing it moves feels it's going to come off going to Cancun this week worrying that I'm going to have problems we're performing no help there and you can see the edges the hair won't stay because it moves
Response from HairClubJan 11, 2017
Thank you for detailing your experience. While we are pleased you were treated with courtesy by our staff, we are disappointed to hear about the challenges you faced. We will be in touch with you so that we can personally address your concerns.
Atlanta Cornell L.
It is difficult to make all appointment , if you have to travel and there is no club in your area. New hair style not so. Often hair is mounted , but no is actually style is created. My local barber style and cut my hair. The stylist do not style hair for men, only cut it down and the rest is done by my local barber. The lack of a consistent professional is evident. One does not see the same stylist, and everyone skill level is not the same.
Response from HairClubJan 21, 2017
Hello, Thank you for your review. I left you a voicemail with my contact information. Please give me a call back at your convenience and I would like to try and resolve your concerns. Thank you, Holli Area Manager-South Central
DI
I regret to have done this. If i would have knows what I was getting myself into I would have never done this. The procedures were not fully explained to me even when I asked the questions it still wasn't clear. The people who are there now are nice but this is still not something I would recommend if there are other options
Response from HairClubJan 11, 2017
Thank you for providing us with your honest review. We take feedback from Hair Club members very seriously. Please accept our sincere apology for the issues you encountered. We will speak with our team to ensure your concerns are addressed and will reach out to you.
Nashville Antonio B.
It's ok not very happy with ny results though it could have been better
Response from HairClubJan 21, 2017
Hello, Thank you for your review. I left you a voicemail with my contact information. Feel free to call me at your convenience so we can discuss further. I look forward to speaking with you. Holli Area Manager-South Central
Tracy Joe C.
Just the extra cost, extra expenses after the Hair service, the monthly cost.
Response from HairClubJan 11, 2017
Thank you for sharing your feedback. We are sorry to hear about your experience and will be contacting you directly so we can personally address your concerns.
