HairClubReviews of hairclub.com

I wasn't impressed with the prices and especially disappointed in the maintenance of the product and that cost adventure ---- most people are not upper class people just middle to lower class and they can't afford the prices you are presenting .

I wish I had great things to say about HC, but unfortunately I do not. In the beginning, it all seems great, good, and wonderful. Of course anyone that is noticeably losing their hair, especially a female would jump at the opportunity to get a beautiful head of hair that you can supposedly treat as real hair growing out of your head. BUT soon after placing that big down payment and starting to learn how HC works, you'll realize it's more of a headache than anything else. I have had SO many issues with HC. Whether it be from trying to schedule, or to just get someone to put your hair on correctly, or cut it the way you like…they just can't seem to ever resolve anything. If it weren't for my stylist Alley, and Denisse I would've rated the place with one star. Alley is a great stylist, and I know Denisse tries to help the best she can to resolve my issues; it's unfortunate their talents are probably overlooked because HC as a whole is awful. I was once even going to model for HC, had my plane ticket booked and everything, but once again they are just inconsistent with what they say. So I cancelled the trip, and told them I would no longer be modeling. It's also inconveniently far. It's an hour away from me, so getting there for appointments and products is SO hard. It's like they only care about getting your money. I put $5,000 down and pay $300-something a month, and they still give me trouble. At my last visit which I had to call into work for since it's so hard to get in, I waited over an hour before I was even seen. And then at the end when I was all done, I wasn't even given the opportunity to purchase more product. I was just rushed out the back door. I mean I know it was closing time, but geez. The place is so unorganized. Every time someone says they will help me, its soon after they are no longer with the company. They go through employees like underwear there. It's so inconvenient. Now I have this hair that I love, but to maintain it cost an arm and a leg, not to mention ALL of the disorganization and inconsistency within the company. I wish I could go somewhere else to get the same thing, but better service. Sadly HC is the only place around that offers this service. I've been out of product for a week now. Like I said I live an hour away, not to mention I don't drive on the freeway and I work. So I emailed them to see if I could purchase products and have it shipped to me. The first person I emailed no longer worked there. The second said she would get back to me today, but of course she did not. It's just such a hassle. I could go on and on about all the things that have been done wrong there. Be prepared to lose money, and test your patience before signing up with HC. It shouldn't matter what plan the customer is on. HC is so expensive they should treat all clients with the same amount of professionalism and care. The stylist should also note everything. They have a bad habit of expecting the client to know everything that they should. I was once even given the wrong hair. Just ridiculous. I've tried everything. I talked to a manager last time I was there and we seemed to be resolving things. However, she is no longer there. So it appears I am back to where I started. HC has the potential to be amazing, if they could just get it together, and treat the clients right. Hopefully this helps.

After almost two years I still have problems receiving quality hair and receiving it on time. While I have found the operators very pleasant, I can't say the same for customer service from the administration--it is inconsistent and lacking. It seems they are only interested in getting your money but not in assuring your services are up-to-par. My last visit they were more concern with my signing a new contract, eventhough I had no new hair, they couldn't tell me when it would be in and now I have waited almost a month and my hair looks terrible. And on top of that, I have had to initiate EVERY communication. For the amount of money I pay, I expect better service and more efficient communication.