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CS is a nightmare (issues resolved)
Products arrived in a timely manner. I ordered 3 items and requested refund on rain jacket because even though it says one size fits all it was huge on me and not adjustable as described. The return process was a nightmare. It was necessary to repeatedly follow up with them every step of the way because their response time is not what they promise. Once approval was made they didn't issue credit. Wrote them again and they kept urging me to get a store credit, not a refund. More than once I stated I wanted a refund, person didn't even read my emails, requested info that was already submitted. Even after resending photo and reason for return and full refund request, I again was offered a store credit and future discount (at a less percentage than the original offer). A very frustrating process. Even though 2 of the products I kept are just okay I would never order anything from them again because of their extremely poor customer service. Update 12/11/25 : Hairbrella CS reached out to me by phone and email since I wrote my initial review. To their credit, my concerns were addressed and apologized for. My refund was also adjusted to my satisfaction. Even though the refund process was lengthy and time consuming, I do appreciate the company did go the extra mile to make it right in the end.