Heritage AuctionsReviews of ha.com

There was an issue with an item I bought at auction. Heritage assigned Robert Fornesi to assist with resolving the issue. Robert not only achieved a positive resolution but also kept me informed of progress at regular intervals, which I appreciated. He was focussed on ensuring that there was a satisfactory resolution of the issue rather than a quick fix. He was direct and showed good empathy, as well as being an expert in the relevant field (which was important in this instance). His communication, both written and oral, was always clear and pitched well.

I recently consigned a bunch of items with Heritage. They are coming up for auction in January! I am really excited to see my results. My consignment director Nathan has gone out of his way to help me during the process. Every question I threw at him, he answered with a friendly quick response. When you are ready to sell your collectibles, consign with Heritage!

I have had business with all the major international auction houses, and I have had the best experience with Heritage. Their fees are more competitive, they provide superior customer service with deep expertise and their administrative services are best in class.

I’m very disappointed with the customer support at Heritage Auctions. I’ve been trying to get assistance regarding a bid that appeared on my account without any intentional action, and support has not responded at all. While watching an auction on a mobile device, a bid was suddenly registered on a lot even though no confirmation window appeared and no deliberate bid was placed. Other bids on the platform normally show a clear confirmation step, so this inconsistency is concerning and suggests either an accidental interface trigger or a technical issue. I contacted Heritage Auctions immediately to request that the unintended bid be voided, provided all details, and explained the situation clearly. Several days later, I still haven’t received any response. For a company handling high-value items, the lack of acknowledgment or support is unacceptable. I hope this review finally prompts someone to address the issue.

I can understand why this action company has such low star rating , as I have been going to all different types of auction for over 20 years and never had an experience where I won an item in an auction got the message I won it and is on my online account now that I won it but the did not put it on my invoice so I contacted them and the claim someone else won it in a bulk lot again I don't understand how someone else won it but everything I am see I saying I won it. Then they just did not put it on the invoice I guess hoping I would not notice no explanation of communication to let me know there was an error in bid or anything like that. So just beware just because you bid and win with the auction company apparently dose not mean anything.

Heritage Auctions is THE Gold Standard when looking to buy rare comic books and one of a kind collectibles like original comic art. The staff is always friendly and professional. If you ever need to consign any items, Consignment Director Nathan Howerton is ultra responsive, knowledgeable, and honest. Highly recommended!

Wide selection of items on auction, including coins. Knowledgeable summaries of coins, ability to see historical prices paid for same coin in similar condition. Excellent, high-resolution photographs of coins. Bidding platform is efficient and easy to navigate. Costs are explained upfront.

From the first meeting we had with Sarah and SarahJane to Tuesday’s successful bid on the Winnie the Pooh drawings we have been thankful for the amazing attention given by them to all our needs. By immediately responding to emails and phone calls they helped us through those early days when we were nervous about the lack of an initial bid… through to when bidding began slowly, and before it entered those exciting final bids. At that very first meeting my wife and I were impressed by their warmth and honesty. It was evident that they both enjoyed what they're doing, and at no time did we feel pressured. All we felt was their genuine appreciation for what we had to consign. This made it a very easy decision to hand over our "treasures" to Heritage as we knew that they would be in good hands. In addition to having Sarah and SarahJane on our team we felt confident that they were backed by an amazingly talented support group who took care of the scanning and designing, etc. that presented our consignment in the best possible way. I am sure too that there were many behind-the-scene workings that we were not even aware of.