Hewlett PackardReviews of h30434.www3.hp.com

Hewlett Packard is selling an All-In-One Printer, 5200 Series for which they have discontinued support! I found the identical product on Amazon for $319. but the advertisement does [not] tell the buyer the model and support ended 01/01/2024. I bought the printer from HP for $74.00 in 2019. It has stopped taking print requests from my HP Laptop--the newest one purchased just a year ago in February. I worked with a wonderful support tech for over an hour and they were unable to fix the problem. Finally, my call was disconnected. When I tried to reconnect (the agent gave me a ticket number and an email to get back to support) the system returned an error message: "Sorry, something went wrong on our end. Please try again later. Okay. So I gave up and called Sales stating my model number, year bought, product ID, etc. asking for a similar item "with the same functionality." The salesperson countered with: "How much do you want to spend?" They had no idea I'd already spotted the same product on Amazon. That response told me everything I needed to know about getting help as a long-time HP client. This entire experience has caused me to not buy from HP again. There should be a "Discontinued item-no available support-Buy as is" disclaimer. There is none! So to anyone looking for a 5200 series HP printer (with built-in obsolescence) purchasing this particular item is advised against. For the reasons stated, I will no longer purchase from this company. Further research after the phone calls revealed that HP has lost much of the respect it once enjoyed. Customers have lodged complaints about the products as well as poor customer service. Note: I purchased and paid for (I have the receipts) an extra-Care Pak for the printer at the same time I bought the (refurbished) laptop from QVC. The agent handling the transaction [did not tell me[ the product was going to be phased out! I called later in 2023 to ask a question about the printer malfunctioning and was told by a different agent "There will be no further support beginning 01/01/2024. No, I was not offered a refund or adjustment of any kind. So they have my money (I bought extra for three (3) years and I'm simply left with a non-working printer and payment for a service that was sold under suspicious circumstances. Folks, be very careful dealing with HP directly. If you purchase from an online seller at least you'll have them to go back to. I'm closing this case with a warning to everyone. Avoid! Avoid! Avoid!

They dont have a complaint process. I had to write a letter to their HQ and asked them to take disused and unopened cartridges back after supplying a new printer with different cartridges. They refused. Over £150 worth. Not an apology nor an offer to compensate. That sort of service is not worth one star

very poor costumer service I like my laptop very much but the end of the battery life is approaching. Trying to contact customer service, HP support, online chat, whatsapp, or telephone support is impossible. Long waiting times, cut offs, repeated messages with apologies but no action: shame on you HP !

Will not use HP online shipping ever again because of the following: 1 Late shipment receiving laptop because wrong tracking number was put on package. Many phone calls to find receiving shipment date. 2 Laptop did not wotk. 3 Over 20 phone calls, 20 texts and emails to find out how to return laptop. 4 Robotic call answering service named Holly was a roundabout. When I did reach someone I was told to call a different number. Robotic Holly answering again. 5 Wrong return shipping label. Third party shipping company said they had no record of my returned laptop and kept telling me to call FedX who had already delivered laptop to them. 6 More phone calls and emails to shipping company and HP. 7 False promises to refund purchase of over $500 after return. HP said refund timing depended on my bank. My bank gives return credit from Amazon in a day. 8 Paying interest on credit card while waiting for refund after numerous calls to HP. 9 Still no refund after 5 to 10 day refund promise. 10 Hours spent on phone and PC trying to contact the right person. 11 Extremely poor service. Very poor communication with the customer. So many telephone numbers to call and only get robotic answering service named Holly. I don't want to buy any HP product again. This has been an experience of 2 months since Oct 11th. Advice would be study Amazon"s model of online customer service including returns.

I purchased a HP Deskjet 2710e inject printer in February 2023. I bought my first Deskjet in 1995 and have bought a range of HP products since then. So a hardened customer. This item has been a disaster from start to finish and I've now put the printer in the dumpster. 1 The printer claims to only work when connected to the internet. What??!! I managed to fix that (bit of a work-around but whatever). I also _had_to install it using a smartphone as I use a Linux machine. Whatever. Using mobile broadband is a problem. 2 Ref using mobile broadband and a smartphone as the WiFi hotspot doesn't work: there is a bug in the HP smartphone app that means that this is broken. Work-around: use the HP Smart app on a different smartphone. 3 Having set the WiFi parameters on installation they are not easily changed, in fact possibly by only by doing a factory reset and re-installing.I have 2 smartphones since I am reliant on mobile broadband and there are not-spots. Different phone, different network name. So only 1 phone works with the printer. 4 This machine gobbles ink. The ink is VERY expensive. So I subscribed to instant ink. Disaster all round including issues with the hot spot and HP Smart. Printer rendered useless. Immediately cancelled the subscription. 5 Bought 2 more genuine HP ink cartridges from Argos. Bit of a disaster in its own right. The spec is 120 "average" pages per cartridge. First gave me 32 pages (of not very dense text) the second 14 pages of the same. 6 Went to buy a new printer from Currys. I noticed that Currys are selling off all the Deskjet 2710es in the sale. Interesting, that.... Into the dumpster with it and I will never buy anything from HP again. What a shame.

Trying to receive HP warranty work is impossible. You CANNOT speak with anyone. Save yourself a lot of grief and toss your HP printer into the trash and purchase some other brand. I purchased an extended warranty which their system doesnt recognize (of course! You really cant get any help. NO MORE HP !

Support is so difficult time consuming my 2700 all in one showing orange light after using YouTube google I tried HP support. Unable to phone all they offer is Bot or email frustrated all morning so binned printer got myself Epson happy.

I don't even know where to begin with this review. I very stupidly did not do my homework on HP as I just assumed they would have good products. I bought a laptop off them end of January 2023 which was delivered in February. The laptop is faulty and I had to sit on the phone line for two hours with them doing tests, these tests confirmed the laptop was faulty for which I have the screen shots. They picked it up, did nothing and returned it saying it was not faulty. The screen goes black with white lines and the keyboard does not work. I am now stuck with a £500 computer that does not work. They do not fall under any Ombudsman and stupid me for paying for it with Paypal balance so no help there. DO NOT BUY THEIR PRODUCTS. STEER CLEAR. THEY ARE SHOCKING QUALITY AND THEY JUST DO NOT CARE.