Hewlett PackardReviews of h30434.www3.hp.com

Disgraceful monopoly on printer supplies making it impossible to buy ink independently. The HP Deskjet printer automatically downloaded HPSmart and from there you have to open an account and agree to regular monthly payments. They are supposed to send ink but they never did. I had to go out and buy ink and from there in HP disabled my printer and NOTHING I did would allow me to use it. I had to cancel my subscription, delete all software from my PC and go and buy a new printer. NEVER buy an HP printer!!

I have received a disgusting level of customer service. It all relates to a laptop I am trying to purchase. The long and short of it is there was a problem with the address with HP and Parcel Force playing each other off against the other. I contacted HP and was dealt with by a female who showed no interest in my problem and said she would offer no guarantee of resolving it. When I said that wasn't acceptable, she said she wasn't prepared to deal with me and cut me off. I wasnt prepared to accept this so went to try and find how to complain, only to find there is absolutely no way of doing this direct to HP. By the way, I still haven't got my laptop and haven't been told when or if it will arrive.

My perfectly functioning laser scanner/printer no longer speaks to my Mac following a software update. I called the HP helpline and the assistant informs me that unfortunately my printer has "reached the end of its service life so is no longer supported" even though it was working perfectly yesterday! So I have to throw out a fully functioning laser machine because planet woke won’t script a simple universal driver forcing to buy a new one. Saving the planet my a$$

Approx 10 sales staff have given me different answers to the same question. Promised return phone calls that never arrive; I call that lying what does HP call it? After sales much the same as sales. Told complaints could only be made by email told complaints cannot be made by email. Pathetic customer service from staff who must be very badlt trained. I've gone to my credit card company for a chargeback. And the results of their reviews tells you how dreadful this company is!

hp 2170e is a dire printer i will never purchase anything from hp ever again

Beware when buying HP products. I bought an HP envy printer towards the end of 2023. It malfunctioned in January generating a massive bill for many thousands of sheets of printing I hadn’t done. After a great deal of aggro HP finally credited most of the charge back onto my instant ink account and replaced the printer. Despite the original printer still being well under warranty I discovered the replacement printer wasn’t new but reconditioned which HP had in from someone else for repair. No wonder this replacement immediately went wrong and wouldn’t print. I always understood a warranty covered a new replacement not someone else’s old broken cast off. Many hours spent on HP FB assistance getting nowhere. Constant insistence on trouble shooting getting nowhere as printer broken beyond repair. Hours spent trying various ways of contacting HP help all to no avail as either unavailable or directed somewhere else that then didn’t work. Letter to HP UK head office completely ignored as was letter to USA head office. Please note HP products are not replaced with new if they go wrong within warranty. 2. HP don’t want to know when things go wrong. 3. HP make contact so difficult probably hoping customers get fed up and give up trying. 4. HP FB chat keep you waiting hours for a response every time you ask a question. Solution. Don’t buy HP products. Go to a reputable company who offer a proper warranty and service and when things do go wrong assist a customer and not constantly fob them off with excuses. Currys for instance give an extended warranty at alittle extra cost which covers an immediate new replacement for three years.

Phoned HP helpline today as my printer wasn't connecting. After a long wait, was told they were attending to the matter. Then comes a message that says £1 needs to be paid before they can deal. They never did and on checking my credit card company, HP have charged the £1 and additionally £24 for a yearly service. I have spoken to my credit card company and will pursue this elsewhere. There is a word for this practice, isn't there ?

I have a HP Deskjet 2540 printer. There is always an issue when I try and print something. Test page needs scanned for alignment before print or intermittent WiFi connection issues. Also it eats the ink even when printing in greyscale. HP have two apps, one called HP Smart (which is anything but), which do the same thing and troubleshooting software which doesn't troubleshoot anything at all. I'm done with HP. I will never buy one of your products again.