I have no issues with gyft as a company.
They asked for my id, and it went fine even with my slightly modified Id (my wallet would close unless I put a notch near the edge of the I'd.
My only issue is the speed of receiving a card on the android app. The card will activate right away on the website but not on the android app. So i have to activate it on the website, then sync the gyft wallet again for the code to show in the app.
I have never had to call customer service.
To those having verification troubles try increasing the resolution of your scan and don't use a smart phone to scan the Id, the higher the resolution the better try a 300 by 300 pixel scan at minimum. And crop out all borders from around the card.
GYFT is one SCARY company to deal with! BEWARE! It sounds like they might be running a scam.
It started after I opened an account (they've been around a couple of years, so I thought they were legit.) So I proceeded to try to buy a gift card and my payment didn't go through (credit card), which is odd, so I tried again. That didn't work either, so I proceeded to use my PayPal email as payment. A few moments after that, I received an email saying that my account was suspended. So after reaching for customer service, they asked that they needed my ID as verification. I didn't think of it much since even PayPal does that.
Well, they refused to un-suspend my account. After this ordeal (and unhelpful customer sevice), I wouldn't want to deal with this company, HOWEVER, I am concerned regarding what information is out there that they have to make that decision. They refused to tell me anything, and it is not as if any of my information is new or new accounts (paypal user over 15 years, same bank account & credit card for ages, old phone, no new address). Basically nothing that should have raised a flag, but they still wouldn't tell me why.
My concern now is that they have ALL MY INFORMATION, ALL OF IT! ID, credit card, PayPal email, address, phone!
I don't even know what to do. I'm going to start looking around, after reading some other horror stories about this company. So if I can't find any information, I may have to contact agencies (Federal Trade Commission, Attorney General, etc...)
Darn it! Wish I had read some of these horror stories before I proceeded!
BEWARE! DON'T DEAL WITH THIS COMPANY! STEER AWAY!
SH
Sharpcodester
Stay Away they Prevent you not buying anything
i just recently sign up on this site and try get $20.00 after i sign up i gotten $5 bucks discount code and i used it to buy the $20 ebay gift card and so i only had to pay 15 bucks it was good deal but suddenly after i paid had to wait least 4 hours they decide to cancel without a reason this site isn't really good at all bad service
ME
Melanie
Slow and awful customer service, glitched identity checks prevent me from buying
It worked for a while, but then I started receiving messages that I need to confirm my identity via SMS. I verify my phone number and it's still the same, it would ask me to link more social networks but once I do it's still useless, I just can't but anything in this awful site, and just when I mail support they take DAYS to reply, and when they do, they just reply with solutions that don't work or don't apply to your case. When I try to follow up the problem, they stop answering for good, and it's not the first time! this was in my THIRD account, that's right, other accounts were downright DISABLED because of the identity check, they even ask for your ID! but they never respond once you send such a delicate information.
Gyft sucks, it's irresponsible, and does nothing but make its customers miserable.