Janet
The boxes are super slow to be sent to…
The boxes are super slow to be sent to me even with me alerting that I am sending clothes back. I have been waiting 3 days for a new outfit since making a return on Tuesday and it likely won’t get to me until next week Wednesday. I’ve been a long time customer but the past few months service has slowed.
Response from Gwynnie BeeOct 27, 2018
Hello Janet, Many thanks for sharing your views. Yes, its been 5 years and we are happy to have you as a part of the Gwynnie Bee experience . We checked your last 10 shipments out of which 01 was delayed 10 hours beyond our stipulated 72 hours processing time. We are sorry for this delay and have applied a 7-day free garment upgrade effective Monday, October 29th. Also, we see 3 garments in your At Home section, out of which 2 were Return Notified on Thursday, October 25th in response to which, we began processing 2 garments, the same day (This shipment is still being processed and is well within our processing timeline of 72 hours). For any further clarifications, please feel free to call Gwynnie Bee customer service at 1-855-GWYNNIE (855-499-6643) or write in at [email protected]. Phone lines are available 9:00 A.M. to 8:00 P.M. (ET) Monday to Saturday. The team will be happy to assist you with all your questions and concerns. Regards, Gwynnie