Joyen P.
Utterly disappointed.
I've been a member on and off again since 2013. At first, I loved it. Great styles, quick delivery, etc. But for the past several months the service has been terrible. I literally went nearly 2 months without a single shipment. Instead of a refund, I was offered a one week extension for my billing date. I pushed back and then was offered $20 credit. I again pushed back as neither came anywhere near compensating the $139/month that I paid. Eventually I got the $20 and a one month extension. However, in this time, I have only received one set of items for the 5 items/month. All of which have been sent back and it has been 10 days since I notified of the return and still nothing showing as heading my way. I am utterly disappointed. And as others have stated, the items that I am interested in to add to my closet are rarely available in my size. I don't want to just add items I don't like for the sake of having lots in my closet.
Response from Gwynnie BeeDec 7, 2020
Hi Joyen - We wanted to reach out regarding this feedback - our customer service team has also reached out to you directly. First, thank you for being a long-time member. We appreciate your continued support and understand being upset because of the recent delays. To make up for the delays, we'd love to offer you a $40 discount on your subscription for the next 2 months. Your account has been updated to reflect the discount. We apologize for this experience and will do our best to ship out your next box as soon as possible. Please reach out to our customer service team with any questions.