GUNNAR OptiksReviews of gunnar.com

If you're not sure what style frames best suite you, look no further!! Gunnar Optiks made navigating for the "look" THAT much easier! I was able to try on frames virtually until I finally found the right fit for my face (ellipse 🤘😎) will be recommending Gunnar Optiks for life! Simple and easy!

All good. I had no problems ordering.

I received a pair that were slightly bent. After reaching out to 2 representatives and submitting a warranty claim. I have yet to get a solid response or the next steps to receiving a replacement pair. The best i’ve gotten so far was to put the frames under warm water and bend them. It’s been since Dec 23 from my first email. It’s now Jan 11

Easy to compare and order

Fast and friendly response.

First time using this trustpilot site, but the wording seems to be to review the entire shopping experience rather than just the product itself. Sorry if this gets to be "too" detailed but I'd rather go through it to lay everything on the table rather than just state the highlights (such as extreme positives or negatives) and let people think those are the only things that happen. My experience with purchasing a Gunnar Optiks glasses involved first chatting via the "contact us" page, asking about the ability to remove the "gunnar" logo thats printed directly on the glass, and about which particular glass I might want. Removing the logo is a no go it seems, which is a bit disappointing but they did point me in the direction of what seems like the right glasses. Everything about this interaction was perfectly fine and I have no complaints. So, I actually went through Amazon to purchase the ones I wanted. Turns out some versions on Amazon are "only X in stock" including the one I purchased. Odd, but fine, it is right after the holidays after all. Only problem though, is that when the package arrived, I actually received the incorrect glasses. So, in requesting for a "replacement", I found out that apparently because Amazon shows it as low stock it can't be "replaced" it can only be "refunded" and with no way of communicating through Amazon to the seller (Gunnar I presume). I applied for a refund and had to send those other glasses back. Oh well. Annoying, more than anything. While I had those glasses I did get to test them out a little bit though, and I did like the concept from them. I did find out after receiving them that the pictures on Amazon and also on Gunnar's own website contain images that have versions of the glasses that have no "made in China" sticker/tag on them, which was interesting to see is on the actual glasses. Felt like an attempt to hide where the glasses were made from unless someone particularly searched for the information which is admittedly available on Amazon if I'd looked, but I didn't see it anywhere on Gunnar's site after looking. Probably tucked away somewhere. A little shady, but at this point, who isn't selling items from China and trying to making it seem like they are local, am I right? I did decide to purchase the glasses I "actually" wanted through Gunnar's website instead of hoping it doesn't get screwed up from/through Amazon again. I had made a cart and purchased it essentially immediately, but I did end up hitting a seeming bug in how the website works; the website probably wouldn't have known my email address if I hadn't purchased, but I was pinged a few times in my email about "items in my cart" over the next few days. Nothing too untoward, but an issue to point out. And obviously, as the title states, the review was sent to me before the item even arrived, despite it being tracked. Overall, I think a 3 star review is a bit of a "harsh" choice, but apt. Nothing was particularly "bad", just a bit awkward because of the number of little things that had added up over the process. Edit in response to the reply: The email bringing me to the "review" only stated that it was in response to my "Shopping Experience" so it can obviously be very hard to tell which particular "experience" is intended to be reviewed. Someone might want to make it more explicitly clear what the intent of the review is supposed to be if it is supposed to be about one specific event.

Didn’t respond to message about canceling order. Sent order anyways. When I returned order it took multiple emails. Then charged me return fees. Return fees are from the 1990’s. Lame customer service and poor processes.

I love every pair of Gunnar Glasses I have ever purchased, and they have never let me down.