GUNNAR OptiksReviews of gunnar.com

Website was easy to use. I was able to do a quick check out. It was shipped the same I purchased it.

Just like your products. Wish there were more frames that had the reading opti9n though. Like a lot of the other frames more than what are currently offered.

There was very little communication about my order. Support gave me the “within our processing window” excuse for why it took over a month for my glasses to eve ship from ordering. There was no online status updates besides unfulfilled. An now my glasses will not be here until almost 6 weeks after I made the order. I have ordered Gunnar prescription glasses for around a decade now and the process’s has never been this bad. Where I normally ordered them, with my optometrist, stopped carrying Gunnar after being a fan of them due to the horrible business support and extreme lag time between order and fulfillment of prescription glasses. I have loved Gunnar glasses and recommended them to anyone I know but have since stopped recommending them and will probably not order from Gunnar again because of the poor response on these.

Gunnar Optik's customer support has always been extremely responsive and helpful. That alone makes me really love working with a company and in this case Gunnar Optiks. As for the product, I couldn't ask for a nicer pair of amber glasses! I got my first pair from a friend and loved how well it made my eyes less strained after a shift. I loved them so much I bought myself a nicer looking pair and then once my wife stole that pair I ordered my third pair. I will always recommend Gunnar Optiks!

i like how you included a 2nd set of lenses for free. Didnt happen the first time.

Was supposed to get 20% off purchase from an email. I didn't get it, asked Customer Service. Gave me some run around that my purchase wasn't eligible. Asked where does it say that in the offer. Didn't get a response after that second question. I will return when I receive them.

It’s hard to say what went right. Gunner lost my order. I had to remind them that I had already paid and they should also give me some glasses. The additional gift that was sent was not prescription, which makes no sense if the rest of your order is prescription. Almost a month later and I’m still waiting to receive the glasses that I had to work directly with support to have sent. The support folks are OK though. It’s the only good part of this experience.

Poor communication. Took over 45 days to get my prescription glasses and they were "lost". Lots of headaches to get them redone. That being said this was an anomaly. I have purchased dozens of glasses from gunnar without issue. Oh and Gunnar why did you send female child glasses as my mystery box, you clearly have my measurements lol