GUNNAR OptiksReviews of gunnar.com

I have the glasses on my face.

great experience i live in Martinique. The delivery was good

It gave me a discount when I was going to buy which made it better.

Great product, arrived on time

I wanted to put the code for the free case but it wouldn’t let me.

You pretty much cut contact with me up to the point you sent the package, which delayed me being able to let the courier company know that the shipment was coming, you also sent me two shipping tracking numbers and only one of those worked.

This company impressed me by providing a sense of care through their packaging and quality of their glasses. The glasses not only arrived exactly as advertised, but was thoughtfully reinforced to minimize any kind of damage it may experience during transit. When I opened the package to see those glasses inside it's leather case, there was no doubt in my mind about these glasses. These glasses would excel at their job for the foreseeable future.

This was my second time buying prescription Gunnars. I've been using Gunnar's glasses since 2009. The first time around, service was great. I knew what was happening. Gunnar staff were responsive when I asked a question. This time, in buying a backup pair, the customer service was sadly lackluster. I asked two questions, the first of which was never answered, and the other question I had to ask multiple times. So, I must ask a third question: Is customer service a dying art form?