GUNNAR OptiksReviews of gunnar.com

Fast shipping and great product!

clear photos. but virtual try-on wasnt working

I had my correct address and after a few weeks I was emailed saying you guys couldn't send my order until I had a building number even though I gave you a building number in the first place.

Made the possible return easy. I ended up keeping the extra pair to wear at work and got the higher quality ones for at home.

For the most part this was a good experience. I liked the selection of styles and found a pair I liked. I have a older design that seems to be discontinued but found one very similar. My biggest issue was at checkout. As I filled out my information I used the auto-fill and got the shop app prompt for a verify code. As soon as I entered code it seemed to skip Gunnar checkout and go to shop app checkout. I was not able to enter the welcome first purchase discount code. I went ahead and completed the purchase. Just a little frustrated couldn't get the discount.

No Customer Service I was emailed a 20% off discount for a first time customer. It didn't work. I emailed and called Gunnar and got absolutely no response. I was able to find a 15% off coupon online. At that point I was so frustrated I bought the cheapest pair they offered. Had it worked as they described or had somebody from the company contacted me to sort it out, I would've bought more expensive glasses and, perhaps, gotten two pairs. Their loss. Hopefully it's my gain. We'll see. I'm not feeling terribly confident.

When I submitted my payment to Gunnar, there was no indication of progress, nor any indication that my order was actually submitted. I’m very concerned about future business with Gunnar optics because they are based in California. In my view working with a company based in California is risky. For example, I have to purchase a special insurance policy just so my package won’t be stolen or if it is that there is reimbursement. This is not a good way to do business and I’m very concerned about future business with Gunnar, because of where they are located.

Amazing glasses, before these lenses I’d get migraines quite often but not since I started wearing their lenses. I’ve bought like 6 pairs from them by now. I don’t wear anything by anyone else either anymore. Their customer service is excellent as well if you have to deal with them. I’m a disabled veteran and it’s hard for me to deal with customer service but they were really nice and made it easy. I couldn’t recommend a better company.