GumroadReviews of gumroad.com

Hice una devolución y no me han devuelto todo el dinero. Son unos ladrones, además de que fue una compra que no llegué a hacer porque no la finalicé por lo que no entiendo por qué no me devuelven todo. Primero me cobran una compra no realizada y luego se quedan con una parte.

The worst shopping experience I’ve ever had. I tried 4 different cards from different banks – either the bank declines the transaction because it considers Gumroad suspicious, or the website itself says the card isn’t supported. What exactly isn’t supported? It’s a regular international VISA card from a major European bank. How do you even operate like this?

If you’re considering Gumroad, read the reviews here first. My experience matches what many creators report: Gumroad keeps your money if your balance is under $10 and refuses any manual payout — even when you decide to close your account. It doesn’t matter that the money is yours, earned legitimately. Their answer is simply “we can’t do anything,” which leaves creators stuck with small balances they can never retrieve. This isn’t what a creator-first platform looks like. The lack of transparency, the inflexible policies, and the dismissive support responses speak for themselves. There are better, more respectful alternatives out there. I recommend avoiding this platform.

Support for a simple login issue has taken 2+months

DONT GO NEAR THIS COMPANY. SMOKESCREENS AND MIRRORS EXPERIENCE . ZERO CUSTOMER SUPPORT , NOT EVEN A BOT GENERATED COURTESY MAILMTOMSAY WE HAVE RECEIVED YOUR QUERY/COMPLAINT AND RE LOOKING INTO IT. I HAVE REPORTED THEM TO MASTERCARD WITH A REFUND REQUEST AND A RECOMMENDATION TO BLACK LIST THEM . WETHER IT IS INCOMPETENCE OR DELIBERATE FRAUDULENCE IS DIFFICULT TO TELL, BUT THE RESULT IS THE SAME. YOU WASTE TIME AND MONEY ON A PRODUCT THAT YOU PAY FOR BUT NEVER RECEIVE.

BE CAREFUL!!! Terrible experience, fortunately a very short one! I created an account and did absolutely nothing else… I didn’t even publish a single product. After a few days, I found my account suspended and my entire dashboard completely frozen. No access to the help center, no access to any section at all. I searched for the support email and requested an explanation. A BOT replied: Your account was suspended due to non compliance with our Terms of Service. I asked for clarification and for an escalation to a human. Sherry replied: Your account was suspended due to non compliance with our Terms of Service. I asked again for detailed explanations, because there was absolutely no reason to be non compliant. Sherry replied once more: Your account was suspended due to non compliance with our Terms of Service. I complained about the unacceptable service and informed them that I would leave a review. Steve replied: Sorry for any confusion and frustration! Our new content review system is a little too highly strung and mistakenly flagged your content. Your account is unsuspended. Now, it’s obvious that customer support never even looked at the cause of the suspension, because I had zero content for anything to be “mistakenly flagged.” Beyond the extremely unprofessional behavior, a platform like this can seriously jeopardize a creator’s income and reputation. If something like this had happened with an active business, the damage would have been far worse.

Habe am 01. November 2025 bei der Firma Higher Plan Software das Produkt SpaceWalk gekauft, welches nun zwischenzeitlich ein UpDate auf die Version 1.1 erhalten hat. Dieses UpDate würde mir gemäss Werbung auf YouTube von Herstellter gratis zur Verfügung stehen. Natürlich habe ich keim Kauf kein Konto angelegt, da ich ja kein Verkäufer bin. Da aber bei Gumroad kein Hinweis auf meinen Kauf ersichtlich ist, kann ich kein (kostenloses) UpDate machen, was mir zustehen würde. Fazit: Wer bei Gumroad kauft, ist sicherlich nicht gut beraten. Leider ist auch der Verkäufer kein Deut besser, da er mich lapidar an Gumroad verwiesen hat. Also war wohl ein Griff ins... In diesem Sinne lasst die Finger von Gumroad!!!!!

Trying to download bought fiels ... Download speed of gumroad <10kB/s ... you have to sit for hours trying to download 100MB that take verywhere els just a second ... and it cancels the download every few minutes... unable to get my purchase ... and i checked ... if i go somewhere else like steam i download at 100MB/s