GumroadReviews of gumroad.com

This company is a total fail for sellers. Trust me.

They suspended my accounts a second time after reactivating it. First they suspended my account, I've contacted them, they said it was a mistake, so they reactivated it, but all my money collected until that were gone, they said that the users got the refunds and I had to deal with the loses. I though ok, mistake happens, but after a few weeks they suspended my account again, later I found out they didn't refund my users, and they kept their subscriptions active, because I got emails that some users canceled their subscriptions manually, this is how I know. And also I told one users that he should get the refund soon, but he never did, when he opened a PayPal dispute, they asked my to pay for that, but that transaction should have been refunded in the first place. Also, their customer support is the worst I had to deal with, and I dealt with a lot of bad customer support, but the gumroad one is on a whole new level, from responding after 3 days, to name-calling, to false accusations about our business and so on.

Company run by immature kids. Their app has 2 out of 5 ratings. Cheryl "support manager" was as useful as a broken toaster. Only canned responses are sent. There is no technical talent working here, and it's obvious the owner is on serious introverted burnout. Don't bother asking for the owner, he's hiding in a basement somewhere working on his novel and pretending everything is fine. With the company disappointing so many investors and laying off all the friends they hired (instead of hiring IT talent), you would think the owner would have a better handle on things. The company will continue to fail because they want to have a party full of friends pretending to work instead of actually working. I had a solid business venture that could take Gumroad in a new direction and 20 years experience in high end systems that would make Gumroad a killing, but these kids are too immature to listen to anyone else's points of view but their own. They are in over their heads, and it painfully and blatantly shows.

I am creator I made 100 sales on Gumroad , but I don't receive my money , they always have an excused think about Gumroad is scammer

Я сделала 4 продажи на сумму $19.69, и спокойно ждала когда деньги поступят на мой счёт PayPal, но этого не произошло. Прошло больше месяца и я не могу получить деньги. Я писала в поддержку и они не говорят точно сколько будут держать мои деньги у себя. Вот ответ который меня поразил : Вы сделали только 4 продажи. Наша команда риска не имеет достаточно данных от этих продаж, чтобы адекватно рассмотреть ваш счет. Когда вы сделаете больше продаж, у нас будет больше данных для просмотра вашей учетной записи. вывод, они держат мои деньги у себя и видимо в их планах чтобы я сделала им подарок в виде 19$ и забыла про свой аккаунт. Это криминал не кому не советую пользоваться этой площадкой, вы потеряете заработанные деньги!