GumroadReviews of gumroad.com

Paid for a sound pack for my Korg synthesiser. I received nothing.

Gumroad no actualizó el carrito de la compra de un dispositivo a otro a pesar de iniciado sesión en ambos dispositivos, y acabé gastando más de 20€ de más, ahora no se si el vendedor aceptará mi solicitud de devolución porque se trata de una descarga digital…. tampoco permite el pago fraccionado en 3 de Paypal ni ofrece una vista previa de la compra o del precio final, así que en ningún momento sabes si han habido meteduras de pata, solo cuando ya es demasiado tarde… Por si alguien no tenía claro como perder un cliente potencial…

I have a permanent address in the other country than the one from which I access the internet now for buying one of the products. I cant provide different address as it may be viewed by my bank as a breach of AML procedures and I may get freezed my bank account. I am obligated to use the same address which is under my card. All of this, despite of the fact that country in which I have residence is on the list. Awful buying experience. The worst one I ever had. Website looks like a joke also. Still do not know why creators use such thing like this website to sell their products / services as it just complicate a lot of things for the users. I have sent message to support during US working hours and nobody replied to me. Worst, worst, worst. Will overcome this, buy from other account by my friend, and then he will post also his review, probably with the 1 star, so next time you understand how to take care of your clients.

Been using Gumroad for years, purchasing free products with no issue, however two days ago I JUST bought a zbrush product related to modelling, no problem there, however I look at my card, and found out there was REOCCURING charges on my card from the same purchase that was supposed to be a one-time purchase. I'm now awaiting a response on the refund I've issued, but I gotta admit, this is not a good first-impression of all the issues people have with the site and will definitely be blocking the card from this company and deleting my account from the site... I don't know if I'll get the refund or not later, but I'll echo other people's response. AVOID THIS COMPANY AT ALL COSTS.

Just signed up for an art lesson membership. I’ve watched 2 videos with no problem and now all of a sudden I have an error message saying I’m temporarily rate limited and I can’t access anything. Will try tomorrow and cancel if it persists. I feel sorry for the creator as the videos and teaching was excellent.

Hmmm. Very frustrating and not on. Had an issue with being charged extra after I had already paid, and an automatic payment being set up without my consent. It happened again immediately after, despite me trying to make sure nothing went wrong this time (I'm looking to buy a set of 8 videos in total). Customer support told me to contact the creator, despite it being a platform issue, but gave me a no-reply email addres. After I raised a dispute in PayPal (ongoing) I was sent an email admonishing me about doing this, saying I'm now banned from using the plarform, and told to cancel the dispute if I want to be unbanned. Still no help with my issues even though I had sent screenshots.

Just made a purchase. I'm now unable to download the font for which I paid. I had to download the Gumroad app, super buggy, feels like they are trying to get as much information as possible to sell. After creating an account, I'm still unable to download the file. Fortunately I managed to contact the designer and he agreed to send me the file.

Make a purchase on digital 3/02 and after the purchase the mediafire download link was not available. I thought no problem I will just get the item refunded. I can now no longer use PayPal to pay for anything on the website as I requested a refund so yes in essence you are blamed not the seller. I did contact them only to told it not their fault and it their banking partners that do it total BS. They more less use any possible way to remove people PayPal protection. I would go direct to a seller and avoid using their website at all costs