Christine L.
Horrendous customer service
Horrendous customer service! I’m still not able to log into my account and the customer representative, Jayson, has been terribly unhelpful. I remembered the email and password but cannot login with two factor because I no longer have access to that email. So I contacted customer service and they asked me to prove my identity by providing details of what I purchased and when. I provided a detailed list of what I purchased and the seller I purchased from, but noted that I no longer have my credit card information because the purchase was from years ago. Jayson’s response was basically that my information was wrong (without telling me what was wrong) & then he asked for my credit card information. I don’t think he even read what I said! I spent so much time just trying to get into my account. Plus they respond in the middle of the night, like at 9pm, rather than during the day. The company is based in Sf, California, so it makes no sense. They don’t respond during business hours. I advise avoiding gumroad if possible. These ppl don’t know what they’re doing. Responses are slow and unhelpful.