Luciano R.
It's an amazing company but dealing with support is traumatizing
It's an amazing company. But the support is horrible. I mean apparently there are only one guy there, and he is so rude. When you write to support you hope recieve help instead of being treated as an idiot. I didnt believe the reviews here because I was so excited with Gumroad. But when you have a problem and you need to write to the support, the horror begins. It's incredible that they work with a Print on demand company and you can't have lists with color and seizes ,and when you ask for that, the man says that you need to use CSS and you didnt read the things properly. And when you dont get what he is saying and you try to post on the facebook group, this man (who seems to be more important than the CEO) blocks your post and sents you messages at night telling you that you only can speak with him if you have a problem with his answers. The CEO seems to be really cool and some people too. But if you are not good at programming and you don't want to be treated like a second category citizen, I would recommend another option.
Response from GumroadAug 31, 2020
I apologize for any confusion, but we don't work with a print on demand company. Printing on demand would be the responsibility of a creator - we merely host files and process payments. As for our Facebook group - if your post was removed, it likely went against the rules of the group.