GumroadReviews of gumroad.com

BUYERS BEWARE: I purchased a chrome extension for $17 that didn't work. I never received a receipt and the extension didn't work with no contact info for the developer. I contacted support after multiple AI email responses, was forced to open a chargeback. TERRIBLE customer service. I wish I'd checked into this website before purchasing this extension.

I was trying to purchase something on Gumroad for $0, but as I got to the checkout, it said that I have an active chargeback on one of my past Gumroad purchases. However, I wasn't logged in, I didn't give them my card information AND I HAVEN'T USED GUMROAD BEFORE. So, even if I did have an active chargeback, how would they know?

I knew Gumroad 4 years ago, and was with them for almost 2 years but things got worse when they changed a bunch of policies. Gumroad will now lock your account and block your payments without warning, if you need support you will be answered by a Chatbot with the reason "We cannot disclose the exact reasons for your suspension due to the proprietary nature of our risk models and the need to maintain their integrity". And if you have other questions you will be transferred to a "human" for support but it will take a long time. Omg they have a very high platform fee for their users' products but they don't care about their users at all so protect yourself before you get locked

they closed my account without any warning, they stole my money, no refund and they said good luck with another platform, like streets criminals

Really disappointed with the support. It’s been 3 weeks and I still haven’t heard back from them. I needed their response to move forward with something important for my business. This is honestly such a mess.

Absolute idiots! No wonder they have a terrible trust pilot score. I set up a gumroad account as I wanted to use it as a means for selling digital products that I had created. The day after I set up the profile, I found that the account had been suspended. I contacted them to ask why and all they said was it was due to non-compliance, specifically a "spammy bio". I explained to them that it was a description of my legitimate digital products, so how can they mark that as spam??. Absolutely shocking customer service. Luckily I never actually got to the point of uploading my products to sell and it was just a basic profile at this point. Judging by other reviews I have read on here, many others have had similar experiences of having their account suspended for no good reason. My advice is to avoid at all costs and use alternative sites if you can. I very much doubt gumroad will be around for too long if they have this attitude towards their customers.

Bought a book about veganism and it's entirely written by chatgpt. How do i know? It consists only of bullet-point lists and it has emojis before every heading. Gumroad won't do anything about it and tells that i should ask for a refund directly from seller. It doesn't even review what their users sell as "ebooks".

Stay away. I signed up to sell digital products. After submitting my digital products and information my products went live. After a week or so, they suspended my account, and I was locked out. No reason and they will not reply to my request to delete my information after contacting support several times. What a scam.