Terrible experience, a complete con, stay away I am still trying to get a refund months later. DO NOT GO NEAR THIS COMPANY.
Response from Guitar Mastery MethodJan 28, 2025
We’re finally on Trustpilot, and we didn’t want to leave your review unanswered. We’re truly sorry to hear about your experience and the frustration you’ve faced trying to resolve your refund request. This is not the standard we hold ourselves to, and we completely understand how upsetting this must have been for you.
Please know that we’re here to help and want to make this right. If your refund request hasn’t been resolved yet, we encourage you to contact our support team directly at [email protected] so we can prioritize your case and find a solution as quickly as possible.
Your feedback is invaluable, and we take it very seriously. Thank you for bringing this to our attention, and we deeply apologize for any inconvenience caused.
TI
Tim
Deceptive marketing ... to much disingenuous nonsense
Starts out with offering something free for your Email address When you sign up for a Membership it's only $47 USD ... but wait... for only $97 USD you get upgraded to the "delucks" package and when you agree to that you get hit with ... but wait for only $1 USD you get a 14 day Trial of the "VIP Membership" which is only $ 27 USD per month if you decide to continue. What you're actually agreeing to is $47 USD + $97 USD + $1 USD for a total of $145 USD which showed up as "recurring" on my Credit Card statement.
VIP Membership gets you in to the Guitar Mastery Method VIP Facebook Group which consists of mostly older Dudes and amateurs butchering riffs in their basements.
Before and after you Join you will be hyped via Email about how GMM's only purpose is the help you achieve your Guitar playing dreams.When I inquired about my Credit Card statement showing recurring charges before I had agreed they offered a Year of VIP Membership free and had already booted me from the GMM VIP Facebook group.
I did 3 Lessons and they seemed OK but I got 3 or 4 Emails and day that all seemed like some kind of hustle. ended up asking for a refund since I thought I had only agreed to $98 USD and nothing recurring. They said it will be in my account in a few days. If you like hype and drama GMM is for you. If you want to learn guitar look around at some of the other online Guitar Lesson Sites and read the reviews before you sign up so you don't waste your time with GMM like I did.
Response from Guitar Mastery MethodJan 28, 2025
We’re finally on Trustpilot, and we wanted to ensure your concerns were acknowledged. We’re sorry to hear that your experience with GMM didn’t meet your expectations and left you feeling frustrated.
We understand how important it is for pricing and memberships to feel clear and straightforward. We’re committed to transparency in all aspects of our offerings, and we apologize if the different membership options and upgrades felt confusing or unexpected. Your feedback is invaluable, and we’re always working to improve how we communicate these details to avoid situations like this.
Regarding your refund request, we’re glad to hear that you’ve already been in contact with our team and that the refund was being processed. If you have any lingering concerns or questions about charges or your account, please don’t hesitate to reach out to us directly at [email protected] so we can assist you further.
We truly regret that we didn’t meet your expectations and that our approach felt overly hyped or not aligned with what you were looking for. Your feedback is helping us reflect on how we can improve the experience for all of our members.
Thank you for giving our lessons a try, and we wish you the best on your guitar journey—wherever it may take you.
AA
Alper A.
My whole experience with Guitar Mastery…
My whole experience with Guitar Mastery has been frustrating! I bought the book a few months back to practice at home on my own time. I noticed I was being charged monthly for a guitar course I have never subscribed to for months. I am still trying to get a refund and the guy who's looking after this is just telling me lies. Stay away from them!
Response from Guitar Mastery MethodJan 28, 2025
We’re finally on Trustpilot, and we’re deeply sorry to hear about your frustrating experience with GMM. We sincerely apologize for any misunderstanding regarding the charges and for the difficulties you’ve encountered in trying to resolve this issue.
Our intention is never to cause confusion or frustration, and we take concerns like yours very seriously. If you purchased the book and were not expecting any additional charges, this is something we want to address and resolve for you as soon as possible.
Please reach out to us directly at [email protected] so we can look into this matter and ensure you get the refund you deserve. Your trust is incredibly important to us, and we want to make things right.
Thank you for bringing this to our attention. We value your feedback and are committed to improving the experience for all of our members.
BI
Bill
My son got this and cannot get it to…
My son got this and cannot get it to run on anything. Computer, PS 5 etc. Nothing runs or comes up
Response from Guitar Mastery MethodJan 28, 2025
We’re finally on Trustpilot, and we wanted to make sure your concern doesn’t go unanswered. We’re sorry to hear about the issues your son is experiencing trying to access the material. This is definitely not the experience we want for our members.
If you’re still encountering issues, please reach out to us at [email protected], and our team will be happy to guide you through the steps to get everything running properly. We’re here to help and ensure your son can enjoy the lessons without any hassle!
KE
Kevin
Excellent
Excellent, for those who REALLY want to learn and Improve...I found the free downloads, just by following the Links...I'm sorry for these bad reviews, perhaps they just expect to become A FANTASTIC guitarist overnight!... As for the comments about "Spam" emails...just click on the unsubscribe button at the bottom of the e-mail! These lessons are well prepared with the majority having downloadable PDF and Backing tracks...All the teachers are professional musicians with great pedigrees...the GMM Facebook community has over 56,000 members and help with any questions you may have..with the VIP club you get 4 live sessions per month amongst so many other bonuses. I have been a member since October 2022 and, at the age of 68, my knowledge and overall guitar-playing skills are increasing daily...thank you, Charlie, Eddie, Jeavon, and all the support team. - these are the best lessons out there.
Response from Guitar Mastery MethodJan 28, 2025
Thank you so much for taking the time to leave such an encouraging and thoughtful review! We’re finally active on Trustpilot, and it’s amazing to see such positive feedback from members like you. We’re thrilled to hear about your experience with GMM and your steady progress since joining. At 68, your commitment to learning and improving your guitar skills is truly inspiring, and it’s wonderful to know the lessons, PDFs, and backing tracks have been helpful on your journey.
We also appreciate your kind words about our instructors and support team—they’re passionate about what they do, and feedback like yours reminds us why we love helping people achieve their guitar-playing dreams.
It’s great to see you’re part of our VIP community, and we’re so glad you’re finding value in the live sessions and the support from other members. That sense of camaraderie is what makes the GMM community so special!
Thank you again for your glowing review and for being such an amazing part of the GMM family. Keep rocking, and don’t hesitate to reach out at [email protected] if you ever need assistance.
AM
andy M.
So far so good
So far so good. Signed up for 101 course and it's exactly what I'd anticipated. Everything is broken down into the basics (some of it very basic, but a lot of stuff that isn't). And then there's the exercises. There's a set of exercises to repeat every day for 30 days... So far I'm about 14 days in having done about 6 days (life gets in way) but determined to crack on.
I'd definitely say it's a bit trickier than for complete novices but so far so good.
Response from Guitar Mastery MethodJan 28, 2025
We’re finally on Trustpilot, and we’re thrilled to see your feedback about the 101 course! It’s fantastic to hear that the lessons are meeting your expectations and that you’re enjoying the way everything is broken down into basics while still including some challenges to keep you engaged.
Life has a way of getting busy, but it’s awesome that you’re sticking with it and determined to make progress. Even completing 6 days of the exercises so far shows your commitment, and we’re confident that consistency will pay off as you continue.
Thank you for sharing your experience so far—it’s helpful for others to know that the course is approachable but also offers a challenge for those ready to level up. If you ever have questions or need support, our team is always here to help at [email protected].
Keep up the great work, and we can’t wait to hear about your progress as you continue your guitar journey!
SS
Stephen S.
True to their word, I got a full refund
True to their word, I got a full refund.
Signed up to GMM just before Christmas with the intention of doing their courses and getting back into guitar. Unfortunately life just got in the way, as it always does and I didn't have any time to go through their materials.
I asked to cancel and despite a brief attempt to upsell me to their VIP service (which I politely declined and reaffirmed my request to cancel) they instantly processed my refund, no questions, no argument.
One thing I will criticise GMM on is their HARD SELL method, everything is an upsell, add-on, value add, buy this, spend that, hey look over here there's something else, buy our VIP, hey have you heard about our VIP?! Why not become a VIP! etc. and it's really off putting. Like, REALLY off putting and the daily emails! I must have gotten about 10 e-mails in the first 24 hours. It's a really hard sell strategy and I personally didn't appreciate it, but I unsubscribed to the e-mails and they did indeed stop.
But I will say their course material that I saw looks fairly well produced and user friendly, I just sadly didn't have the time or inclination to get into it right now.
Response from Guitar Mastery MethodJan 28, 2025
We’re finally on Trustpilot, and we’re so glad you shared your honest experience with GMM. Life has a way of keeping us busy, and we completely understand how sometimes the timing just isn’t right to dive into something new.
Thank you for highlighting the smooth refund process and for letting us know you appreciated the quality of the course material you did get to see. We’re happy to hear our team was able to resolve your cancellation quickly and respectfully.
We also really appreciate your candid feedback about our sales approach and email frequency. It’s clear this didn’t align with your preferences, and we apologize for the frustration it caused. Your comments are invaluable as we continuously refine how we communicate with members to strike a better balance and make the experience as seamless as possible.
If you decide to pick up the guitar again in the future, we’d love to welcome you back whenever the time feels right. Thank you again for your honest review, and if there’s ever anything we can help with, don’t hesitate to reach out at [email protected].
GB
Garry B.
Just another marketing sales pitch
Just another marketing sales pitch. They offer free stuff then once they get your credit card details they deduct money without authorisation. Do not trust them with card details. Lots of hidden things in the way they sell. You pay the freight for a free 10 min CD. This was not even worth the half the freight costs. Like anything, time, practice and commitment will make you better at anything. You will get 10 emails everyday even when you ignore them
Response from Guitar Mastery MethodJan 28, 2025
We’re finally on Trustpilot, and we wanted to ensure your feedback didn’t go unanswered. We’re sorry to hear that your experience with GMM left you feeling disappointed and frustrated. This is not the impression we want anyone to have, and we take your concerns seriously.
We strive to be transparent with our offerings, including any associated costs, and it’s deeply concerning to hear that you felt otherwise. If there was any misunderstanding regarding charges or billing, we want to make it right. Please reach out to us at [email protected] so we can investigate this further and address your concerns directly.
We also hear your feedback regarding our email frequency and marketing approach. We understand that this can feel overwhelming, and we’ve made it easy to unsubscribe at any time. Your feedback is invaluable, and we’ll continue to work on improving the way we communicate with our members.
Thank you for bringing these issues to our attention. We’re committed to learning from feedback like yours and ensuring we provide a better experience for all of our members moving forward.
