GuardsmanReviews of guardsman.com

Dreadful customer service from Guardsman. After sitting in one of the expensive Supreme Power Plus espresso leather recliner chairs we purchased from DFS, I noticed that the colour had oame off the leather headrest, leaving a large unsightly pale patch. We waited 7 weeks for the Guardsman technician to come to the house to “spray” the leather in order to hide the blemish, but unfortunately for us he sprayed it the wrong colour (red instead of espresso as he had mixed the paint incorrectly). He then sprayed it repeatedly after remixing the paint and testing the colour on an unaffected part of the leather suite. He told us it would all dry out after 24 hours. Over a week later it remains sticky to touch. The area he “tested” the paint on also remains sticky to touch, and he left his finger marks on the undamaged leather after touching it with the wrong coloured leather spray paint. Whenever I call Guardsman they are extremely unhelpful and continually fob me off by telling me they are too busy to come back out and we will just have to wait for a further assessment.

Bought a recliner chair back in December 2020 with an extended warranty from Guardsman for five years (12/2025). Called to report a problem in June, but didn’t eventually submit the paperwork till October, which is still within my warranty term. They denied it saying I had 30 days from the claim date to submit all the paperwork. STAY AWAY … Scamers

This company is not very customer focused . We filed a claim for a stain and they require a tedious amount of details that many have no bearing on a stain. They keep reminding you that you have 30 days to get them all the information. I attached 8 pictures of the stain, the cushion the sectional unit and the entire sofa in the room as well as shots of the manufatuvurere tag to capture everything on the tag as well as the fabric details right off the manufacturers website and a picture of the sales receipt. They sent a cleaning kit that cannot be used on velvet and then ask me to go to the website to complete the claim and tell them how the kit worked. I did not use the cleaning kit as the instruction said never use on Velvet. I went to the link they provided and the only thing I could do was submit a claim so I ended up submitting another claim. The claim form that they prompt you to print after the tedious process does not contain a claim number, which is needed to track the status of your claim.I had to call customer support to get my claim number. . When I remarked that it made no sense to send me a cleaning kit that cannot be used on my sofa the agent was talking over me and was bordering on rude. I had to raise my voice and tell her to listen to me before she would let me talk uninterrupted. To track the claim I had to go in through Submit a Claim then there is a place to check status of claim. very unclear and unintuitive. After calling customer support again and getting transferred to "Adjudications" I learned that a local technician was hired and now they should contact me within 4-7 days. A really painful process but just keep dogging them and stay alert for e-mails and over share information. I would never buy a contract from them again.

I had to put star to move on I'm not going to go into everything this was insurance through dfs and paid on the day I reported 26th June for a engineer as i dropped lotion on the wooden part for cups well it's 22nd of October and still waiting constantly emailing them still nothing so don't take out insurance with this company stay clear

Avoid Guardsman Furniture Protection Plans offered at Ethan Allen – A Frustrating and Disappointing Experience. I purchased a leather Melrose couch from Ethan Allen in Rochester, NY, for around $3,300, and added the $299 Guardsman Premier Gold Complete Service Plan, thinking it would provide peace of mind. Unfortunately, it turned into one of the most frustrating customer service experiences I’ve ever had. After submitting a warranty claim, I waited six months without a response. When Guardsman finally acted, they sent a technician from New Jersey (to upstate New York!) who looked at the couch but said she didn’t have enough time to complete the repair. And then? Nothing. No follow-up. No resolution. Just silence. Years later, the owner of the Ethan Allen store accused me of being a “problem customer” and casually mentioned that Guardsman had denied the claim. That’s hard to believe, considering they sent someone out to fix it, which wouldn’t have happened if the claim had actually been denied upfront. I contacted Ethan Allen’s corporate office and received a polite but ineffective response—no real accountability from either company. Bottom line: Guardsman appears to offer a comprehensive coverage plan, but in practice, they seem to look for any excuse or loophole to avoid fulfilling it. The customer service is slow, unresponsive, and ultimately unhelpful. The owner of the local Ethan Allen franchise finally replaced the cushion, but unfortunately, the dye lot was significantly different from the other cushions, rendering the couch unusable. If you’re shopping at Ethan Allen—or anywhere else that offers Guardsman protection—I strongly recommend you think twice before spending extra on their coverage. It’s not worth the hassle.

Bought sofas from furniture village in 2022 and took out Guardsmen policy. Sofas needed repair in 2023 due leather coating blistering. This was done, happened again in 2024 and was done. Less than a year later happened again. Technician came out, the claim portal said parts had been ordered and then shows claim closed. Phoned to be talked down to and said this is right. How can they not guarantee their repairs for a year? The policy runs to 2027 utterly pointless. Do not waste your money with this company.

Have being waiting since April for a leather couch purchase less than 8 months ago they came looked and are waiting for the manufacturer to send the new piece of cover the last update was June ringing to see if piece had arrived it had not never heard from them since. Worst €250 ever spent

We bought 5 yr FULL plan via Harvey Norman about a yr ago. Cat went loose on 3 occasions and marked the sofa . Coffee stain happened on one. Bolts got loose on 2 recliners. Cushions got dipped down. Guardsman refuse to cover us for any! Will have to complain to Ombustman and relating as a matter of principle. Very disappointed. I should have read the reviews here prior.