GuardsmanReviews of guardsman.com

I feel I have been completely mis-sold this insurance by Guardsman and DFS. I submitted a genuine claim for a malfunctioning switch on November 3rd 2025 only to receive a final rejection on the 5th January 2026 and to make things more difficult they told me if I wasn't happy with their decision to contact the Ombudsman. I wish I had read the reviews on Trust Pilot before making this mistake. I urge others not to do the same. It goes without saying I will never take out extra Guardsman cover or purchase any items from DFS in the future.

They are rude and find any reason to deny a claim

Total waste of money, company won’t honor their claims. Bought furniture from Haverty’s that experienced peeling and got denied on every front.

Have a 5yr protection plan with Guardsman on 2 sofas and an ottoman from Haverty's. After 4 years, developed a frame issue on a sofa and submitted a claim with pictures on Nov 19... we're into Dec and still haven't heard from them. They're website STINKS and their call hours are worse than bankers hours were in the 1970's. When you call, anticipate being on hold forever and getting hung-up on. This is the worst company EVER! Why did I buy "service protection" from these clowns!!!?!! More like highway robbery!

This company is a scam. They made their claims form intentionally misleading and did not include an option for accidental damage, only options that aren't covered by their plans. The customer service associates and manager are not helpful or understanding at all, they just go off a script and basically tell you to kick rocks but in corporate terms. Hearing back from them takes forever.

WORST COMPANY AND PROTECTION PLAN EVER. VERY EXPENSIVE PLAN FOR NO SERVICE. FILED THE SAME CLAIM 3 TIMES AND GOT A SMALL CLEANING SPRAY IN THE MAIL! NO RESPONSES, COULD HAVE BOUGHT 1000 SPRAYS FOR THE COST OF THE PLAN. THEY ARE DISHONEST AND HAVE TERRIBLE CUSTOMER SERVICE AND DO NOT FOLLOW THROUGH. DO NOT PURCHASE A PLAN FROM GUARDSMAN. USELESS WASTE ON MONEY.

Terrrrrrible. I purchased an expensive couch and decided to pay for Mulberry protection. Apparently they then sold that policy to these clowns. It’s been a FULL time JOB chasing them down and 2 weeks later I still have no $!!!

TERRIBLE! I am still working on a claim I made 9/2/25 and it is 11/6/25. I uploaded photos of the issue with my furniture and they finally approved my claim for 1 of the 2 pieces of furniture after I jumped through all their hoops and multiple emails back and forth. Keep in mind these are 2 leather chairs in the same sectional! Each chair must be files separately. I didn't know only one claim was approved until the rep came to my home and told me he only had one work order and all he could do that day was take pictures and I needed to start calling about this other claim that he was unaware of. The department I now need to speak with only accepts calls until 2 pm so as a teacher, I now have to take time off to make these calls! If there was a contest on how to make a claim the most difficult to file, get approved and actually get something fixed they would win! Waste of $600. NEVER AGAIN!