Since 1915, Guardsman has been a leader in furniture care. We offer a complete line of furniture products designed to clean, protect and enhance the natural beauty of wood finishes, in-home fabrics, and leather and fabric upholstery, as well as product...
Guardsman (guardsman.com) has 418 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Furniture Stores · GRAND RAPIDS, Michigan
Excellent
Furniture Stores · Kentwood, Michigan
Excellent
Furniture Stores · Clinton Twp, Michigan
Great
Furniture Stores · Ishpeming, Michigan
New
Showing 399 reviews with 1 star · Clear filters
cameo C.
Absolutely shocking customer service I only called ask a question and the lady was extremely abrupt and the tone of her voice was unacceptable and when I questioned her on this she had even more attitude
Teresa H.
Brought a warranty 5 years ago though Harverty Furniture store recently decided to move the furniture around and leather ripped called them and they denied my claimed because accumulative wear and tear I had the furniture for 5 years I just want the ripped fix and they denied me and hung up on me never again complete rip off
GraciesGdad
We bought 2 recliners from Havertys' in July 2023 and a Guardsman 5-year warranty. A spring failed and we submitted a claim. Like all the other reviews, Guardsman has been using several stall tactics. Two days ago, we received a letter from them saying our claim was denied for the reasons below: Yup! No reason was given. Just denied. Hard to believe Havertys' has been promoting their "Gold Plan" protection plan.
TD
Do not buy this warranty it’s a scam. We were sold this warranty by DFS tried to claim twice and have been rejected. First time was due to the seams fraying and discolouring the second claim is because the usb port stopped working on one of the sofas. They will try everything to get out of coming out to repair.
Jaswinder G.
Fradulant company absolutly fraud insurance find ways not to pay
Nathan H.
I normally skip extended warranties, but we bought one for this white sofa to protect against accidents. When the seam ripped, our claim was denied. We wasted $300 on coverage that appears designed to deny claims so they can keep your money.
Mickey M.
This company can't and won't improve. Like an idiot I purchased this crappy protection plan 3 separate times thinking maybe it's better, boy was I wrong. This warranty plan sucks and I wouldn't give it to my worst enemy. DO NOT PURCHASE!!! THEY SUCK!!!
Mariek
Horrendous experience! My parent's spent over £2000 on a sofa from DFS and they took out the Guardsman insurance as advised my DFS. Problems occurred 2 months after purchasing the sofa with the recliners failing to work properly, sinking cushions and stains even though it had been stain guarded. After being instructed by DFS, they diverted the issue to be rectified by Guardsman. After chasing several times there was an extremely.long wait fo the repair (6 montjs), which didnt happen as the fabric was the wrong.colour and they refused to fix the mechanism and said to.go back.to DFS who said it was Guardsman to undertake the repair! What a shambles and no help whatsoever! My.parent are nearly 80 years old and they have beem so stressed out and used all their savings for it. I am disgusted! After nearly 9 months of chasing, Guardsman admitted that they couldn't repair/fix it and offered a measly £150 compensation last October and guess what, NOTHING!!! PLEASE DONT BOTHER BUYING THEIR INSURANCE, THEY ARE SCAM ARTISTS!!!!