GuardsmanReviews of guardsman.com

I purchased three policies through Houzz for outdoor lounge chairs. This firm is dishonorable. Our claim for heat damage - the fabric on all 6 lounge chairs was basically burned outside - was denied. I called customer service to discuss these claims because I felt they didn't have the full story. I was shut down instantly by the rudest, most disrespectful and argumentative "customer service" woman. There was no service and no treating me like a customer. I kept asking her to please listen, and she kept interrupting and talking over me and telling me that my claim is denied. I said please stop arguing with me, and she informed me she was "advising" me. Poppycock. It was a verbal talk to the hand treatment over the phone. I've been in client service my entire career and never heard such heartless disrespect. Here's what I was told... if it were cigarette burns or lipstick stains, they'd honor the claim, but scorched fabric, total fabric failure, doesn't count... despite the policy reading that it covers "burn or heat damage." These people should be shut down. Their business practices and people are deplorable.

Unfortunately, I've had the same experience as just about everyone else that has left reviews. You call, wait forever, speak to a rude representative, get hung up on. As for my actual situation, I called in April to report the finish coming off a table that I bought as a gift for my mother for her new home. She spends half the year at this new home and half the year at a different location. I was told in April that I needed to have pictures of the damaged furniture when I made the claim. Since my mom wasn't at the new home again until July, I was unable to obtain photos until then. I submitted the claim in July, received a letter that my claim would not be considered because it was beyond 30 days since I reported the damaged furniture. I called Guardsman the day I received that correspondence, waited for a while and finally spoke with a very rude young man and explained what I've explained here. He told me pictures are not required to submit a claim. I told him this is not what I was told in April when I initially called and the reason I only just now submitted the claim is because I finally got the pictures I was told I needed. And he kept repeating it was outside 30 days. After talking in circles, both of us getting frustrated, and getting no where, I asked if there was someone else I could speak to, he said no. I was driving and asked him if he could email me the information necessary to write an appeal because he said I had to write a letter, he said no, they only give that information verbally and then he hung up on me. I called back, waited another few minutes, spoke to a different person who was able to give me an email address to write an appeal, which I did. Just today, I've received a very impersonal, automated response to that appeal saying it is outside the 30 day window and my claim would not be considered. All that to say, if you are not around the furniture to be able to get pictures, do not bother with the warranty. Even if you are around the furniture and can get pictures easily, don't bother with this warranty. There is literally NO reason to pay for this warranty. And you know what Guardsman? Keep the $70 I paid for the useless warranty and invest it in some training for your employees and teach them how to interact and communicate properly on the phone. Even if this claim had the same outcome of not being covered, I would be a lot less upset if the information I received in April had been correct and the customer service I received was better, from the phone conversations to the impersonal, automated emails.

I wish I could give 0 stars because I would. This company is a JOKE and a SCAM! They will come up with any excuse in the book to not have to do their job. Do NOT purchase a warranty from them! Save yourself the headache!

Bought a warranty with this company through Bassett furniture , this warranty company has the worst customer service and you wait for someone to answer and on hold forever and the phone hangs up, what in the hell is going on I submitted a claim 2 months ago and have not heard firm anyone , I have called several times and no help or solutions to solve what I paid for, I do not recommend this company at all!! Worst company ever!!

Do not buy a Guardsman warranty at all costs, they make no effort to abide by their promises in their warranties.Claims will be denied for bogus reasons, with no contact by the company. An automated email is all you get with no real context. If it is too expensive for their plan, they will deny, regardless of the real context or coverage. All they do is take your money and tell you to.pound sand.What happened to Service!

I have given one star as I didn't have an option to give -5*s. My first claim after almost 5 years, despite visiting twice and promised to come again and clean it, they didn't even attempt to clean a single stain. During the two visits the technician only spent couple of minutes, always in a hurry to escape - shocking service, will never ever pay even a penny for this lot.

I wish I could give it negative stars!!! They do not honor their protection plans. Filed 2 claims and they refused to honor them. They are extremely rude. Please do not waste your money!!!

WASTE OF MONEY. After more than 4 years insurance I made my first claim to repair pets scratch which is supposedly covered by the policy. The man said they will check if the material is available and if not they will discuss the alternatives. One week later they emailed me that my claim is rejected. I am reporting them to the Better Business Bureau and every available ombudsman.