GuardsmanReviews of guardsman.com

Don’t waste your money. Filed a claim and actually had a technician sent out to sew it up, technician told me that they could simply replace the fabric and he would put the work order in. Got an email later saying that they would not cover my repairs? Why send someone out the first time then that would tell me it could be fixed. Giant waste of money and time. Could have at least sewn it. Seems like they will try to get out of covering repairs despite it being their job.

Given 1 * because I can’t give 0 *’s or I would have, avoid this company at all costs they give so many reasons and excuses not to repair sofa, the insurance costs are expensive and no one seems to be interested in helping with the claims, waste of time and money.

I purchased a five piece kitchenette set from Jennifer Convertible in Hartsdale, NY about four years ago. Purchased a 5 year Elite Furniture Protection Plan from Guardsman with it. Just noticed that 3 of the 4 chairs are peeling and cracking. Submitted a claim online only to get it deemed ineligible. Phoned Guardsman and spoke to a representative in the hopes that we could come to an agreement for coverage. Was told the "Elite" guarantee does not cover peeling and cracking of side chairs. Unbelievable. Three out of the 4 chairs look like crap after just 4 years. Note: I do not have any children living at home. I will never buy another piece of furniture from Jennifer Convertibles (or Ashley Furniture as it's also called) nor would I ever buy another "5 Year Elite Furniture Protection Plan" from Guardsman. Very disappointed and frustrated.

This company is a scam, had scratches in my sofa, but the technician decided it was not eligible for repair, they will not cover most of the damage

Do not buy a warranty policy from them. They will deny all claims even if they are covered. They will say whatever they can that the problem you have is something they don’t cover. Scam!!

If I could give a zero, I would. Guardsman equals to scams!!! I bought a 5 year plan in 2020 for accent chairs. These are white fabric chairs that I don’t allow people to sit on. I noticed some light scratches on the wood spindle arms, legs and lower part of the chairs. I put in a claim, but I told them that I didn’t want people in my house (pandemic) and that I would be happy if they sent me the wood stain. I can touch it up myself. I don’t mind. As with most people, things happen in life and the rules from Guardsman or scratches on chairs isn’t on top of the mind. When I finally had a chance to get to the issues with chairs again, I called them and they told me to contact another department (after waiting on the line for a long time). So I called the other department a couple of times and the wait was so long that I had to hang up. I tried again today and got someone after waiting maybe 15 minutes (?). She flat out told me that my claim had been denied. She said it was passed 30 days and they sent me an email. Maybe it was in the spam folder? I asked what exactly did they cover. She told me to refer to their coverage brochure. I told her it was very vague. She kept her apathetic tone and just said the same thing. I told her this sounds like scam. If they’re not going to cover minor issues, what will they cover? I was angry and asked for her manager. She would not do that. I asked that she tell me what exactly is covered. She would not. I said I was going to stay on the line until I get a supervisor. She then disconnected me. So, I’m out the money I paid for a 5 year Guardsman plan and I’ve got to get someone else to fix my chairs. This is a lesson for me, but I hope others will take my experience and not get scammed by Guardsman. Btw, their cleaning products are not worth it either. Save your money, don’t buy anything Guardsman.

Horrible customer service. Needed to order a part for my sofa just got notice 6 weeks later they were going to order it.

DO NOT take out a policy with Guardsman..i purchased a sofa with EZ living...I was told I can ring every week if I need and someone will come and clean it. After numerous phonecalls and emails I was offered a pack of wipes to clean it myself and then take evidence if the wipes didn't work. I paid 160e for a pack of wipes.