GuardsmanReviews of guardsman.com

Scam. Avoid.

DO NOT TAKE ANY SERVICES FROM THIS COMPANY. THEY TAKE YOUR MONEY AND DISAPPEAR . ABSOLUTELY UNRELIABLE . Better to have your furniture damaged than take this plan . Even 1 is a decent rating , this company deserves a BIG ZERO .

Extremely frustrated and disappointed with this company. My husband and I bought a couch with a chase last year and purchased the Guardsman warranty since it covers pet damage. A few months later, our dog chewed the corner of the chase. We immediately submitted a claim. Guardsman came out and took a look at the damage and said we needed a new chase. The employee submitted his recommendations and told us it could be up to 6-8 weeks until we get the new chase since they are having staffing issues due to covid. Fast forward 6 months, After multiple emails and phone calls we still hadn't gotten anywhere. I took it upon myself to go to the store where we bought the chase from. I found out that they were going out of business and the store was closing in 4 weeks. I sent an email to guardsman informing them of this. I finally get a response 6 weeks later stating that since the store was closed and they were not informed of this, they cannot get the chase for me. I was furious since I informed them of this and it has taken them 1 year now to get this for me. I questioned them further stating that the store I bought the chase from said I can get it from another manufacturer. I requested them to reimburse me for the chase since they were going to pay for a new one anyways and I can go out and buy this on my own. They sent me the warranty guidelines and highlighted the part that says they do not do that since they only cover it for the store I purchased the chase at and they can only reimburse me for the amount I paid for the warranty. So to summarize, After submitting a claim a year ago, guardsman failed to respond in a timely manner to get us a new chase due to staffing issues. The store where we unfortunately bought the chase from went out of business. They refused to reimburse us the amount for the chase or get it from another manufacturer. I am now stuck with either buying a new chase or paying someone a lot of money to fix it. DO NOT RECOMMEND, WASTE OF MONEY

Do not use this company. Waste of money and time.

Worst customer service ever. Impossible to get any straight answers from anyone. This company just seems shady as a whole. You buy a warranty at the time of purchase and then are expected to jump through every hoop imaginable if you ever need to use it. And the whole time they will never keep you updated as to what is going on with your claim. I didn't even receive so much as an email confirming my claim was even submitted. Stay away!

The protection plan is a sham. DO NOT BUY ANYTHING FROM THIS COMPANY. They will deny the claim so they don't have to make repairs. No appeals accepted.

I have been waiting for over a month to get anything to happen on my claim. I attached photos at the time I submitted the claim online of the damaged fabric covered on my protection plan and also noted the mechanical function of the recliner was inoperable. After 3+ weeks of waiting and calling, I get a phone call from a local contractor with a work order to repair the mechanics of the chair and there was no mention about the fabric on my claim. I called again to get my claim updated and was told to submit photos again via email. I followed up again and representative said they weren’t received. I tried opening a new separate claim for just the fabric repair and I can’t because only 1 claim allowed at a time. I was able to attach photos to my original claim. I have called again today to escalate and each time I call, the representative on the line gives excuse after excuse about how I must continue to wait for the claim to be updated. There is no escalation path, no manager they will put on the phone, etc. Their customer service division either doesn’t care about good service, ignorant to how bad their service is, or are intentionally playing games with consumers who have paid for their product and they seem to have zero intentions of meeting their own product’s promises. DONT WASTE YOUR MONEY ON THEIR PROTECTION PLAN. They are happy to sell you a plan and will take your money & it seems they hope you give up after a while of calling and escalating. If I could select negative stars on this review I would.

Horrendous experience with this company TWICE. First time, they declined coverage on a CUSTOM dining room table when the leg broke off. The retailer (Bassett) covered the issue. Guardsman did nothing and customer service was terrible. THIS TIME, I submitted a claim, heard nothing, called them (they're REALLY difficult to reach) and after reaching a human being, was told that the claim was covered and the new cushion would be delivered in 3-6 weeks. Tried to reach them after 7 weeks. They're closed middle of the day (2:50 PM EDT)! I will NEVER allow myself (or anyone I know) to waste money on a Guardsman plan again, and see by their reviews that not many other people would either!