GuardsmanReviews of guardsman.com

Waste of Money The claims submission process online is easy. But that's the end of the good things. They take forever to acknowledge your claim and you have to call them to check up on it and request someone come look at your furniture. Then, it takes several more weeks to get someone out. Then, it takes several more weeks for the parts to arrive. They just send you the part and you put it in yourself. The control buttons on my new recliner mechanism are backwards. But at least the recliner works 4 months later.

Paid for an expensive accidental damage policy from DFS for our leather sofa & chair, which included animal damage. My cat got a scare one day and clawed the sofa & chair so we made a claim accordingly with all the photo's and details emailed in. This is what happened, they sent out some rough looking geezer in an old battered transit van who proceeded to lie on the floor for almost an hour messing about with bits of sand paper and an airbrush of all things to then announce he couldn't match the colour and he'd need to come back once he had the correct colour. So this is how they repair furniture, they basically spray paint over the damage. I'm having it repaired at my cost and consulting a solicitor about taking action for breach of contract and fraud with these clowns, DFS will also be hearing from my solicitor as well.

Purchased an electric reclining chair from NFM. Very nice chair and very expensive. Due to the expense I purchased the Golden Guardsman warranty plan. It’s a 5 year guarantee. Chair broke and I started the claim process. So started 3 months of complete B.S. Hours long waiting for a phone connection. Rude and unprofessional agents and being out and out lied to by Guardsmen. Replacement parts sent incomplete. Wait another 2 weeks for more incomplete parts. Conveniently the department you need to talk to after the initial claim is only open on Monday and Tuesday, and get ready for hours long wait on hold. Finally I received the correct parts and they were installed. Through this whole process I contacted NFM customer service and they are as worthless as Guardsman. Repeatedly blaming each other for the problems. Can’t believe NFM uses this company. Never again.

A complete scam. I take very good care of my furniture have no children or pets and really don't even use the room this furniture sits in that often. The seams separated in the front of the Loveseat and then also on the side of the couch. it was at the joining of the fabric and the inside lining that is a black color. We also had some rare discoloration and also some stains but it was all declined in the claims I sent the company. This actually covers nothing !!! do not believe what they tell you that if anything happens to your furniture it will be covered because these people find a way to tell you it is NOT one of their covered items. Seems to me that if you have staples coming out of your furniture that would be covered but it is NOT!!! NOTHING IS COVERED!

DO NOT BUY!! They will deny everything. They always have an excuse for why they won’t cover damage. Complete waste of money.

I had a technician come out to my home to look at a piece of furniture that had either a chemical or heat burn and I don’t even know how it happened. They quoted me 375 over the phone and then it was $65 for him to come out and take a look which was fine. Then they sent me a quote for $3400 to refinish this table top that’s about 5’ x 18” long! Fortunately I called Cestaro’s furniture in New Jersey and they charged me 375 and that included everything pick up and delivery etc. I feel this company is really gouging or profiteering to have that huge a difference in price and I just think God that I called Cestaro’s. I could’ve purchased two new tables for what they wanted to charge me!!! Interesting that it was signed by a “sales rep“. Stay away. This was possibly even a bait and switch.

Very very poor service. I raised a claim on January. Very late response for everything.It's August now. No proper replies yet. I bought my furniture on 2019 with NFM and I paid all the insurance. In spite of that, I'm cheated and my claim was not taken care.Highly disappointed.

SCAM!!!! Was convinced to buy this for my dining room set at Nebraska Furniture Mart. After jumping through a million hoops to make a claim I was denied for a burn that was on my table due to other wear and tear that they saw on the table (normal wear and tear for a table that is not the greatest quality and is over 4 years old). Their customer service is HORRENDOUS in every department. Their process is long, tedious, with little communication in between. DO NOT BUY- WASTE OF MONEY AND SCAM COMPANY. Glad Nebraska F.M. no longer contracts them as their main Furniture protection plan.