GuardsmanReviews of guardsman.com

If I could give this company a big fat ZERO I sure would . They are scammers. Will not fix a problem on a new couch . Said it is normal wear and tear. And they don’t do normal wear .

Guardsman is a scammerTerrible company , Guardsman warranty people are cammers. For everyone they say the same thing you claim does not fulfill terms and conditions. It is covered under accidental damage, it means covered for any damage due to accident. Keep on saying we will send it to review for management. They are useless, worthless, scammers and money grabbers in the name of extended warranty. I am contacting people effected in here and on Google reviews to take this matter and lodge a class action against them

If anyone else is interested in a Class Action Lawsuit please email me at tyeodom at gmail. This company is one of the worst companies ever to deal with. I had damage to my couch and was sent a kit to fix myself. I paid hundreds of dollars for this "warranty" and I get a kit. On top of that their website never works to submit a claim and they don't take claims by phone. Pure garbage. Again, anyone interested in seeing if we can file a class action lawsuit please contact me.

If I could give them zero stars I would. They just flat out deny all claims. This is a scam company. They don't fix anything, they don't cover anything, and the furniture companies are in on the scam. There needs to be a class action lawsuit against this company and any company that sold these worthless warranties.

Save Your money, do not trust in this scam!! Nebraska Furniture Mart should be shamed for even selling their warranties to customers, Even customer Reps for NFM or horrified at all the negative calls they receive about this company

The absolute biggest scam and worst customer service..very disappointing that Havertys recommends and sells these so called warranties amd they are garbage do not waste your money ..been waiting 3 weeks for someone to figure out what to do with a stain on my cushion after they cleaned it a month ago I've called a dozen tomes and the hold times are outrageous..then if u do get someone they can barely speak English and tell u it's not their department and transfer you somewhere for another 30 minutes. I think they do this on purpose so people just give up amd they won't have to replace anything. After cleaning it a month ago they now tell.me I have to get it cleaned again and sit home another day waiting on repair guy ...they already had their rep clean it ..its like a game they are playing and absolutely ridiculous..also.told me the cleaning company will reach out and the wrong company reached out 5 days ago and have yet to hear from anyone again. So now tomorrow I have to waste half my day calling these horrible company again.

What a crap company and a waste of my money and time. They won't honor the contract. They are dang near impossible to get in touch with. They don't respond, they don't email.

I purchased a washer from Wayfair on 10/16/2020 with a 3 year protection plan that should start AFTER the 1 year manufacturer’s warranty expires per Guardsman service contract terms and conditions (see attached). Under “Effective Date of Coverage” of Guardsman protection plan it states; Coverage for a failure resulting from a mechanical or electrical breakdown, as referenced within the definition of “failure” above begins upon expiration of the shortest portion of the manufacturers original parts and /or labor warranty and continues for the remainder of your term”.. I have also attached Hotpoint’s manufacturer’s warranty which shows Labor and Parts warranty 1-year entire appliance. When I called to inquire about my warranty on Tuesday March 5th, a Representative stated that I only had a 2 year warranty and that I needed to send a copy of my invoice showing the purchase of a 3 year warranty. I sent an e-mail with a copy of my 3 year warranty invoice from Wayfair. I then called back and spoke to a second representative that told me that my 3 year warranty from Guardsman included the 1 year manufacturers warranty plus 2 years protection plan which did not make sense considering that I paid for a 3 year plan with guardsman not a 2 year plan plus a manufacturers warranty. If that were the case that means Guardsman charged me for a 1 year manufacturer’s warranty which I already had through the manufacturer (Hotpoint).