GuardsmanReviews of guardsman.com

Why cant we give minus stars! The lack of service and integrity is unbelievable. I started a claim in March and still trying to get it finalized in July! I've spent hours on "hold" waiting for a rep to pick up with their 800-252 number. Answers to email correspondence takes weeks. I understand being short staff but damn, this must be a one man team!

Scam. Started a claim in February, and it’s still hasn’t processed by July. They run you round and round, waste your time, and don’t follow up on anything without having to call in.

The worst company to work with; it's a total scam. I submitted several claims for damaged items, and every single claim was denied. It took me several hours to compile everything they asked for in their submission process. Do not purchase their protection plan! It's a total waste of money and time.

Total f$&@ing scam. They will put you off, tell you they don’t take calls on certain days, they’re backlogged, etc and never send a reply that they received your claim. Multiple calls and emails with no action. Don’t waste your money. Scam company.

This is my response to the email o received denying our repairs on our furniture. It says it all. I encourage everyone to do the same thing. I fiqured this service was a scam and will never purchase this service in the future. I’ll also be describing your inferior, questionable company on every social media outlet I can find in addition to mentioning to everyone I encounter while furniture browsing or shopping not to waste their money. I will also be leaving a review ( all of which seem to be one star) about this scam. I notice on your own website, you don’t allow reviews. Gee, I wonder why that is??? I’ll sign off now as I have to leave comments everywhere I can, in addition to contacting the BBB.

We bought two leather sofa electric recliners in 2021. We took out Guardsman insurance at the same time we bought the furniture. In December 2023 we lodged a claim as the mechanism on one side of a recliner wouldn’t work and the back of it is stuck in the down position. A technician did call out to look at the sofa in December 2023 and told us a part had to be ordered. We were only told in March 2024 that the required part was being ordered. Still waiting on the part required to be delivered. We were sent a letter in May 2024 to say the expected date of delivery would be August 2024. We have no idea how long it will take to get a technician to make the repair. We feel completely let down by this company. Complete frauds as we would not have paid all that money for the insurance if we had known what would have happened. Do not take out this insurance! You’re probably insured anyway if you use your credit card to pay for it!

I would give a 0 if it were at all possible. I have filed complaints with the Better Business Bureau, the State Attorney General and the Department of Consumer Affairs. Guardsman has refused to honor their warranty and we have reached an impasse. Do not purchase furniture from a company that offers them as 3rd party insurers. They are liars and cheats who will make up stories to prevent them from being held accountable.

I would give a zero if I could. First, the process is slow, and each thing has to go in separately. Had outdoor furniture that is a total loss. They are denying everything due to it being an accumulation, meaning I didn't make the claim early enough. I made the claim as soon as I noticed. Maybe had it not taken a whole month to get it even looked at, it might not have deteriorated to that extent. You can never reach anyone, and they lie about contacts. Nebraska Furniture Mart has been amazing! They stopped using them. We are in the escalation process, and i will update depending on that. So, don't do business with any company that even pushes a guardsman policy!