Steve
Wast of money
Absolutely worthless refuses to pay for damage. A total waste of money. Reported damage and was told it was not covered even though pet damage is covered.
Since 1915, Guardsman has been a leader in furniture care. We offer a complete line of furniture products designed to clean, protect and enhance the natural beauty of wood finishes, in-home fabrics, and leather and fabric upholstery, as well as product...
Guardsman (guardsman.com) has 418 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Furniture Stores · GRAND RAPIDS, Michigan
Excellent
Furniture Stores · Kentwood, Michigan
Excellent
Furniture Stores · Clinton Twp, Michigan
Great
Furniture Stores · Ishpeming, Michigan
New
Showing 399 reviews with 1 star · Clear filters
Steve
Absolutely worthless refuses to pay for damage. A total waste of money. Reported damage and was told it was not covered even though pet damage is covered.
Rod R.
Guardsman has not even responded, negatively or positively to a warranty request submitted 3 months ago. Request submitted in June 24, it is now August 24. What more can I say!
Zeke
This company is HORRIBLE! Do not waste your money! They are difficult to contact. I've stayed on hold for more than 45 minutes each time I've had to call. They do not fix or replace anything and moreover they do not get back with you. I am so sorry I purchased a policy and will never do this again. I'm urging all my friends and family to not purchase policies with Guardsman.
Paul E.
I am extremely disappointed with Guardsman. They are nothing more than scammers who take your money and provide no real help when it matters. Their insurance is a complete joke. When I needed to make a claim, they refused to cover it, hiding behind technicalities despite the clear evidence I provided. Their customer service is unresponsive and dismissive, showing absolutely no concern for their customers. Buying their services is an absolute waste of money. I strongly advise anyone to steer clear of Guardsman don’t make the same mistake I did.
Danielle
If I could give this company a zero I would. I agreed to get the extra insurance on my furniture from Havertys through guardsmen and it has been a big waste of time and money. Every single claim I have submitted to them they decline and say it’s part of the wear and tear. When I went to Havertys, they guaranteed me that this covered almost every issue I would have with furniture. Unfortunately, it does not cover anything. I filed a better business claim and they do not care! They just keep on saying nothing is covered. Do not ever Buy guardsmen insurance on anything!
Naghi B.
When you see this compony's name just run,With any jenuine claims you would go nowhere, shame I would only able to wright this review to click on one star, They do not deserve a star,
Pauline B.
I called Guardsman today and they said that there was nothing they could do, i was told that I had 7 days from the time I noticed the infraction with my furniture to contact them I paid for a 5 year warranty that is useless because I noticed it on the 1st of February and my schedule didn't allow me to contact them until the 14th this is a bogus company and they are getting rich by scamming the consumer, I suggest that everyone stay away from warranties period. They really don't serve you.
Elizabeth A.
the worst company ever we spent 10s of thousands on furniture with ethan allen and bought the protection by plan and we keep getting thrown in circles . NEVER fall for this gimmick we will never buy from ethan allen again because they sell a bogus product.