GuardsmanReviews of guardsman.com

I purchased a lot of furniture when we purchased our new house. The furniture company highly recommended Guardsman. We were told they will come out and fix any issue we had with the furniture. If a child hit it with a hammer. If we dropped the chair. Anything. So.... We had issues with a few dining chairs. One of them had a deep scratch from our grandson.... After many weeks, a technician came out and said he couldn't match the paint. He said Guardsman would likely go to the manufacturer for touch up paint and he would be back. Nope... I got a notice from Guardsman that this is just normal issue. No Coverage. BTW, I had a similar issue with them a couple of years ago. I caused enough of a stink that the manufacturer replaced the table that Guardsman would not repair.

I had purchased a sofa from Havertys and purchased a Guardsman warranty thru them. My sofa squeaked when sitting a few months back. We called them and they sent out a technician who sprayed WD40 and left. A couple days later it squeaked again, so I contacted them again, and 2 months later they just sent me a NOREPLY email saying that our plan does not cover Spring issues!! OH really? Why did it cover the first time! Sorry excuse for company!

Worst company, i have furniture insurance with them, there technition mentioned that your sofa will b pickedup for repair. And in one week i receive email that claim is denied. Plz dont waste money on this company.my furniture is purchased from perfect home. They will sell you insurance and will not tell you that guardsman has third party who deals with claims. ToTAL FRAUD COMPANY

I had to put a star so I give -1001 !!!! stars bought 3 guardsman plans put in claim on the day furniture arrived because recliner was dropped by delivery people and it was lopsided kept getting the run around after numerous calls then was told claim was denied because i didn’t send copy of receipt which i did because i took screenshots of every step when i submitted the claim but was told if i resubmitted the claim it will be denied again because they can’t reopen a denied claim asked to speak to a supervisor or manager was told non on duty i can leave a message for a call back kept calling and she kept transferring me to leave a message after 4 tries and 2 months got no callback!!! called the military exchange to let them know they should not offer guardsman to us military personnel!!!

Guardsman is NOT dependable. I had a claim open with a technician, MR THO…today to arrive between 9 am / 1 pm- I have been at my home all day waiting- NO PHONE CALL, Was told the tech took a photo of my house, which he probably did that to cover the company- No knock on my door, no doorbell ring! DO NOT PURCHASE THIS COVERAGE

Filed a claim and did not hear back for a few days Called a few times till I got a person. The person was nice but told me they are handled in order received and gave me no time frame Not a week a day or a year. I guess I will call again and then post my next review I am still hopeful and if it works out I will update my review.

Worthless furniture protection company!! We had a switch on our Aviator reclining sofa. My husband figured this out on his own. We contacted Haverty Furniture, where we bought this piece of crap, and were told we needed to contact Guardsman. We got online, put in a work order, and did not hear back from them, no email or phone call. We decided to call them after 2 weeks of waiting, and I am sure we were calling the Philippines because she was extremely difficult to understand. This phone call did initiate a message that a repairman would be coming to diagnose the problem. He agreed with my husband's diagnosis and said he would order a part and have it shipped to us. A week later, I received an email that the repairman could not make the high-quality repair and that our claim had been sent to customer service, and we should hear something back in 30-45 days. Meanwhile, we a stuck with a reclining sofa that does recline. We again called Guardsman and got the complete run-around. We got fed up, called Haverty's customer service, and paid for the part ourselves.

No Stars!!!!! Guardsman made it impossible to make a claim. The website to submit an online claim would not upload pictures. I called and they said the pictures needed to be PDF. They were PDF. Our IT person at work could not even get them to upload. I called again and asked if there was another way that I could submit the claim with pictures because the representative on the phone could not give me any help and kept saying that he did not know. My IT person got on the phone with Guardsman and could get any technical advice and could not offer any assistance on how to solve this issue.After asking Guardsman several times if I could file the claim by fax or another way, he reluctantly said he would send me a paper form to submit. Of course he did not send it for a long time which caused me to be out of the 30-day time for submitting documentation. I called Guardsman again and got a second representative who told me to just send the form by mail "with no documentation." That if they needed documentation, they would ask for it. Of course I sent full documentation and pictures. They do not give out their fax number and I had to mail it to a PO address. I knew I missed the deadline because conveniently they did not get it to me and the only option was mail. I sent it priority mail anyway. I even asked the representative if Guardsman was a legitimate company and she couldn't answer. Furniture companies or whoever else uses Guardsman should not offer it as they are in the business of not paying legitimate claims. I had to give it one star because I could not move forward with this review unless I chose something. They they deserve NO stars. Guardsman notified me that they would not pay my claim because it did not get to them before the 30-day deadline. I did call the company I bought the furniture from and advised them that they should not be promoting or offering this insurance.