GuardsmanReviews of guardsman.com

I dont know why DFS use them. They are terrible. I have the part for the sofa but now waiting for a reply to numerous emails for the part to be installed. No one replies!

They did not cover a tear in our leather couch because they called it a “stress tear”. Why did we pay for coverage? For them to keep our money!!!! Do not purchase a warranty from this company, BUYER BEWARE!!

This is the worst company I’ve ever dealt with. They definitely have delaying tactics. It takes 5 BUSINESS DAYS for them to confirm if my parts have been approved to get ordered and by 5 business days, I mean 5 FULL BUSINESS DAYS. Example: if I call on the 5th business day in the afternoon, they will tell me I need to wait until the 6th business day in order to give me an update. And then when I finally get an update on the 6th business day, they tell me I need to wait an additional 2 business days (which is really 3 business days) in order to get tracking information for the parts. THEN, I need to wait for the parts to get here, AND THEN need to wait for the technician to schedule the appointment to come to my house to fix my washer. I haven’t had a washer in 3 weeks and it’s probably going to be another 3 weeks until we can get someone here with the parts we need. This is ridiculous.

Absolutely horrendous service with last minute cancellation and over charging for a small job that took less than 20 minutes. Would not recommend Guardsman, nor would I ever use this service ever again.

Sent a claim in 3 weeks ago, waited 5 days for a reply. The reply was sent at 4.30 on a Friday asking "was this still an issue". Another week passed and got a technician appointment. 6 more days passed and technician contacted saying appointment needs to be moved back a further 2 weeks. Who knows will they ever come.

Logged a claim for insurance taken out for sofa with DFS claim was turned down because the damage was done in multiple areas - T's & C's state that cover isnt valid if damage is in more than one area? not worth the paper its written on - to me - this whole policy is a scam. Imagine having your home insured - you have a fire - and the insurer turns down the claim because more than one area was damaged. Joke!

Got a very expensive sofa set from DFS, where after 3 years the recliner scrapes of the floor continually. The seating area has badly fallen/ collapsed inside- and no one in the household is overweight in the slightest. Showed photos and videos to DFS who advised this will be repaired by Guardsman as I am covered for this. After a visit by the engineer and repeated emails they are refusing to repair this. Absolute waste of money and time. Do not waste money on these policies. They say will cover accidental damage etc, but your own house insurance could be put to better use here. Sickened that I have been conned to take this policy out.

Waste of money, never success our claims...loop holes itsself with the plan...please dont go anybody with guardsman plans...utter flop