GuardsmanReviews of guardsman.com

We purchased a leather recliner and bought the Guardsman protection plan. The leather started peeling and the $2000 chair now looks like junk. We filed a claim and they said peeling isn't covered. It is defective leather. What exactly do they cover? Complete waste of money. Don't do business with these people.

I would give Zero stars if I could! Guardsman is a total Scam! AVOID! My child dropped a knife on a barstool and they reviewed the damage and claimed they couldn’t cover it. Guardsman are basically looking for free money with zero payouts ever! I’m looking into legally claiming my money back as I’ve paid for nothing! I’ve been scammed out of my money!

Steer Clear, complete Hoax We bought a 3.5 and 3.0 seater Cleo couch from Domayne 12 months ago.. Due to the the light colour fabric we were strongly advised to pay the $339.00 for Guardsman Fabric Protection Plus. Our claims were denied and we were informed that these were caused by normal wear and tear. We were told to refer to the Product Warranty Exclusions. I am confused as to what they actually honour in the warranty ? I will certainly be letting Domayne know what a mistake they are making, recommending these imposters !

If I could give zero stars I would. We bought this plan with our furniture 3 years ago. I recently tried to submit a claim because I was cleaning the couch and the vacuum made small tears. While I admit, I made an error in misunderstanding that "cleaner" does not apply to personal cleaning, they will not assist me in correcting the error to process the claim further. I am a mom to three young children and have never had worse customer support in my life. They are doing everything in their power to simply take my money and deny any claim. Never buy this plan.

It's a scam company please DON'T buy any protection plan from them. We bought their protection plan when we bought our carpets from Safavieh and we never received any service from them although we requested many many times. They even are not responding to the phone calls, if by any chance they answer the phone call, all they do is check my info that's all. Please stay away from them! I can't believe Safavieh recommends this company!

Scammers. They did not cover the frame damage which happened just by itself in couple of years of use of this sofa.

Awful company. I’ve had leather sofa 7 months and where I sit (despite having throws on it) the color has faded massively. I contacted them to be told that color loss on high contact areas is not covered. If that isn’t covered then gos knows what is. I could understand if I had it 10 years not 7 months. I also took out a 5 year sofa care plan with them yet can’t claim after 7 months. Scam artists and should be shut down

Horrible company to deal with. They don't even deserve one star. They are dishonest and don't stand behind what they claim they will cover and try to find any excuse to deny your claim. We paid for furniture coverage and it clearly states that seam separation is covered however when we had a seam separate on our fabric couch they said it was a stress rip which is not covered. You can clearly see it ripped at the seam.