GuardsmanReviews of guardsman.com

scam company wont repair my 4 year old leather recliner from dfs as the dye comes out had this is a problem from new told not covered by insurance avoid this company and dfs as there goods are faulty

Horrible and decline claims. Don’t purchase

DO NOT purchase cover from this company - terrible 'rip off' and their staff are rude and have no customer service skills AVOID at all costs

If I could give zero stars I would. I purchased the 5 year platinum plan for outdoor furniture at Fortunoff 7/ 2022 (not cheap). After 2 years, a poorly molded aluminum leg cracked on the sofa. My wife submitted several photos of everything requested to complete the claim in 9/2024. The kicked back the claim, claiming the receipt was not legible. Although our contract name and ID number was in the system. We tried to copy the receipt as as best wr could, but they claim it wasn't legible. Mind you, out information from the warranty purchase was in their system. My wife developed an unexpected life threatening illness, which kept us busy for 5 months. When I tried to resubmit another copy of the receipt, they said it was too late. Pure scam.

I wish a zero star was available. I filed a claim. Took a few weeks for them to get back with me. I submitted all the required product information. They then forwarded everything to a third party company. Guess what. He didn’t have the part needed to fix my recliner even though Guardsman had all the information provided so the tech would have the part. So this will be a many week process. It’s almost like Guardsman doesn’t care at all about customer service, just their high cost of the plan. Very disappointing.

What a sad company to work for I'm sure. I paid close to $500 on my furniture warranty and it was a total scam. My claim was instantly denied, it was incredibly difficult to get to speak with anyone, waiting on the phone for a couple of hours and then eventually being told that my barely used furniture with its issue would not be covered, and the reason was evasive and kept circling back to it just isnt covered. total BS. if I could deter even 1 person from getting this coverage, I would be happy.

I submitted a claim for a simple tear, and was told it wasn't covered because it's a manufacturing defect. On a sofa I've had for 3 years. A 'defect'. Their entire business is a total scam. I submitted a claim the first week of December, but none of the claim numbers lined up with any lookups on their website. I could find the status of the claim, so I emailed customer support three separate times, called and never got anyone twice, and was unable to even see that I submitted a claim successfully. After 2 full months, I got a letter in the mail saying coverage was declined because it's a defect. It's a tear in a seat cushion! That's not a defect. I don't know why any furniture store would sell their protection plans, they just refuse to let you use the coverage you paid for and make up reasons why.

It's a TERRBLE company to do business with. POOR PROCESS. They waste your time gathering information on the phone only to send you another email to continue online. The questionnaire is ridiculously long. Fields that are marked as "not required" are still required to progress. Some options to choose from are ridiculous, about 54 items on some pages. I HIGHLY DO NOT RECOMMEND GUARDSMAN