GuardsmanReviews of guardsman.com

We bought a fairly expensive dinning table from Ethan Allen and bought Gaurdsman's protection plan. After several times of contacting them, they send someone with a marker to fix a scratch. Once done it was more obvious. We contacted them several times and someone came took picture to fix the table yet no one followed. It is a total scam.

Put in a claim 2/24 for a screw that fell out of recliner & also the remote stopped working. After several phone calls I made, they finally got the parts in end of Nov 2024 & gave us a new remote(which I could have ordered & received in 1 day on Amazon for $39.00.)& supposedly fixed where the screw fell out. 3 months later the new fixed screw came loose again (not fixed the first time) & chair is lopsided due to frame not attached. When I called to report the screw came loose again, they said sorry-not reported in appropriate timeframe (you have 5 days after repair finished). So I’m out a recliner that I can’t sit in & money for the warrantee..waste of money

Shitty company recommended by a well known furniture company. Never ever use them they don’t care.

I brought a lounge from a retail store and was told to get the 5year WTY I needed to buy the Guardsman Cleanibg kit so I did. I sprayed my lounge as instructed before use. I then got a mark on my lounge so I followed the instructions. Once dry I saw there was a patch like a bleach mark this was caused by the cleaning product. I did everything I took photos contacted Guardsman and now I’m waiting 4mths for just a replacement cover. I find this ridiculous that I am having to Wait 4mths for a replacement cover it took only three weeks to get my whole lounge delivered. The company sell the covers why have they not gone to the seller and just have it sent it was there product that caused this issue.

Don't bother they're a scam...seek a trusted independent if your committed to getting insurance for your furniture.. only after I couldn't get them to honor our damage claim did I search up and find all the 1 star and bad reviews. Will be complaining to the ACCC not that I think anything will be done about it

Absolutely rubbish a con company who don’t even care about customers issues given their 5 years warranty or so called warranty from equally useless company DFS who are so stupid for linking up with this utter rubbish and complete waste of time and money ( DFS so desperate for customers and sales that they pathetically ignore customers questions and sales staff also fail deliberately to notify customers as what their 5 year warranty actually covers!) I would not even give this cowboys a star as they have failed to respond to my claim a week ago, do not buy any sofas again from cowboys like DFS who were once a good company but who ever owns the company now has reduced the business to zero quality level!

I feel as if I was tricked into buying this coverage by salesman at Care. Not happy at all. THIS IS A RIPOFF

If i could give less than one star i would, do NOT waste your money supporting this rip off of a company. They will NOT cover anything regardless of what their plan says or you are told. Read all the reviews and see they back this one up. Total rip off and scam. I wish the criminal activity would be stopped as it is fraudulent to say the least.