GuardsmanReviews of guardsman.com

WHEN ARE YOU COMING TO MEND MY TWO SEATER SICK OF WAITING GOING TO COURT NOT WAITING ANY MORE YOUR A UTER DISGRACE !!!!!!

Bad. Called with time of arrival, 20 min late had wrong address and moved onto next person (9:30 am). After ineffective communication, tech returned at 3:30 pm and refused to clean ottoman and the OUTSIDE of the chair. Wanted to charge around $140. We declined. We received a bill for $70. Do not call these people.

I paid $599 + tax for a completely worthless Guardsman protection plan for an expensive leather sectional sofa. They refused to address a stained armless section and said the stretched out unsightly leather was normal wear and tear. Completely useless plan

The process to actually claim is purposefully difficult and you need to jump through many ridiculous hoops and answer the same questions over and over again all just to be told no in the end. Honestly save your money and just hire a professional if needed. It will save you a lot of time and frustration.

Our then 1 year old boy scribbled over part of our 5 month old sofa in Biro and we have Guardsman protection - Guardsman will not repair the damage as they say it was done over a period of time and allowed to accumulate before reporting… the pen marks are clearly the same pen and it’s obvious to anyone that it was done in the same incident. I have since reported Guardsman to The Financial Ombudsman and we are awaiting their next steps. I am also currently going through a complaint and investigation with DFS, as we purchased the insurance with Guardsman through them, and DFS are investigating the case. If you read other reviews you will find an almost identical complaint to ours time and time again… avoid this company.

The protection plan does not honor what I need.It's a big scam and a rip off.I paid a lot of money for Nothing.They tell you to submit a claim and then they Don't honor it. They always find a reason not to do what you have already paid for. I don't know how this company is still in business.I've asked for a refund and even that is a hassle.They just want get out of what's not theirs. That's why they want the money up front.

Their MO is delay, put off, and never keep the customer updated. I wait weeks, call, get on a queue, call gets dropped. A tech finally came out after over 2 months, another 2 weeks and no contact. I'll never buy a protection plan from them again. Such poor communication from them, so long for them to make a decision. Going on 3 months since I reported the problem, still not resolved, yet if you don't give them all the info they ask for within 30 days of the incident they'll close your service request. I asked for a call back, they used their number to call me.

GUARDSMAN PROTECTION PLAN IS A SCAM DONT GO BY GOOGLE - IT SOUNDS GOOD BUT WHEN YOU NEED THEM - THEY WILL PUT UP EVERY OBSTICLE TO PREVENT YOU FROM CARRYING THROUGH WITH THE PROCESS. MANY MANY COMPLAINTS ABOUT GURADIAN PROTECTION PLAN - DO NOT PURCHASE ANYTHING FROM GUARDSMAN