GuardsmanReviews of guardsman.com

Dear Guardsman Customer Service, I am writing to express my deep frustration and disappointment with the service I have received from Guardsman regarding my broken sofa. I submitted a claim approximately two weeks ago after the wooden frame of my sofa broke, and to my surprise, I was told that I am not eligible for service—even though I purchased a 5-year protection plan and it has only been about 2 to 2.5 years since I bought the sofa. This response is completely unacceptable. I have tried calling several times, and each time I get a different representative who seems confused and gives me another phone number to try, passing me around with no real help. On one occasion, I was in the middle of explaining my issue when the representative rudely cut off the call, which I found extremely disrespectful. I even visited the store where I bought the sofa, and the same cycle of confusion and lack of accountability continued. I live in a household with small children and frequently host guests, and the broken sofa poses a serious risk. If anyone gets injured because of this damaged furniture, I will hold Guardsman accountable and pursue a claim based on the protection plan I paid for in good faith. I have submitted a case, and yet no one has properly followed up with me. The lack of professionalism, poor communication, and refusal to honor the service agreement have left me with no choice but to say that I would never recommend Guardsman to anyone. I expect an immediate response and resolution to this matter.

Never again will I use guardsman to insure any furniture. After paying over 250 I have my sofa years and it’s well looked after no spills or stains thank god on it. One of the zips broke from the cushion on the seat and they said that they can’t fix it because it’s structural damage. Never heard the likes of it I’d rather keep my money.

I have two Guardsman furniture protection for accidental damage its their elite protection. I had an accident dropping a cheese platter that chipped and bent the frame on a coffee table and then I dropped an acrylic paint pen on some leather stools and couldn't remove the paint. Both items were not on their covered sections. They state no cover for any breakage LOL surely thats what an accident cover is suppose to cover. As for my stools there was no mention of covered or not covered for paint but they still refused to pay out. What a scam don't waste your money.

I really hoped the reviews wouldn't be true but they are. I put a claim in for my sofa to be repaired, it's now almost 6 months later and nothing. I was told the parts were being ordered and despite me messaging I've heard nothing. It's terrible the service from this company so far. I just want my sofa repairing.

I would rate it zero if I could. We bought furniture from Haverty's with the Guardsman insurance (alot of money for nothing). The motor went out, we filed the claim and nothing is being fixed. We've been working on this through telephone calls and emails for the past month and still have gotten nowhere. Please don't waste your money on this insurance.

These people are unreal!! I filed 3 claims (unrelated, on 2 diff pieces of furniture, at diff times). They needed more pics for one of the claims. I called in and explained that I could quite get a pic of the entire rug I was advised to take the pics I could and reply to the email with them, which I did. I then had a surgery and wasn’t on top of the issue. When I didn’t hear anything for a long time, I called again. Turns out I had replied to a “no reply” email (but again, did what I was instructed thinking maybe it was an email that could be checked but wasn’t necessarily assigned to anyone and she was going to go in and grab the pics). Was them given another email to forward them to. I asked why I hadn’t heard anything on the other two claims and was told that they bundled them together (three unrelated claims). I forwarded my pics and included the email to the no reply since I was now out of the window to submit, thinking they’d see I had attempted. They denied all three of the claims. I called because it’s wrong to deny two unrelated claims that your company chose to bundle and lump into one. The lady was super rude and unhelpful, talking over me, refused to escalate the call, refused to even use logic as to how you deny claims that aren’t even related to the one with the supposed “late submittal”. Being that they could see I did submit it, and that it was within the time frame, and pull a recorded call and hear I was instructed to do so, you would think they would have been more customer facing. If I had it to do over, I would not purchase their less than mediocre service. I emailed asking for a supervisor to reach out and still have heard nothing. 100% dissatisfied.

The process took forever, and even when the technician came and inspected the furniture we were told the company will take care of us because he couldn’t fix it and it is bad. Months later I got a response in the email saying that it was debit for “wear and tear”. Unacceptable, that isn’t wear and tear, a table that is breaking.

The absolute worst company and experience in the entire world. We got suckered into buying this protection plan with the promise of full coverage no questions asked. Once we filed a claim, they sent us a free cleaning kit. We tried it and it didn’t work so we moved to the next step, which was sending out someone to clean the stain. ironically, after we did this, their email went into my spam folder. when I called for an update, they informed me that the email had probably gone into my spam folder and i had missed the reply-by cut off date. I explained that none of their other emails had gone into my spam folder and I didn’t think to look in there because of that. They wouldn’t even give me the time of day. Now the claim is closed and they will not budge with it. What an absolute joke.