Since 1915, Guardsman has been a leader in furniture care. We offer a complete line of furniture products designed to clean, protect and enhance the natural beauty of wood finishes, in-home fabrics, and leather and fabric upholstery, as well as product...
Guardsman (guardsman.com) has 418 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Furniture Stores · GRAND RAPIDS, Michigan
Excellent
Furniture Stores · Kentwood, Michigan
Excellent
Furniture Stores · Clinton Twp, Michigan
Great
Furniture Stores · Ishpeming, Michigan
New
Showing 399 reviews with 1 star · Clear filters
Juanita R.
Our electronics broke and claim was denied. We have a sectional with chairs that won’t recline. Canceling our warranty is not an easy process which requires writing a letter to a Post Office Box. They can’t do it over the phone. Never Again!!!!
David N.
Turned in a claim on a duo couch and loveseat. Stains, and padding literally fell out of cushions. Claim denied. Said it was not covered under the plan. I will never get a warranty from this shady company again. Just wasted money. And I am telling everyone I know about my experience with them. I've actually thought about putting a very large sign on my trailer and driving around furniture stores....there is a sign in my front yard now..
Daliana M.
1 STAR ONLY BECAUSE ZERO ISN’T AN OPTION. THIS SAMSUNG FRIDGE COST ME OVER $2,000 AND HAS BEEN THE BIGGEST MISTAKE I HAVE EVER MADE. THREE MASSIVE FAILURES IN LESS THAN 3 MONTHS — FIRST A LEAK, THEN BROKEN SEALS, AND NOW A DEAD EVAPORATOR. I HAVE BEEN WITHOUT A WORKING FRIDGE FOR OVER A MONTH, AND THE LAST THREE MONTHS HAVE BEEN NOTHING BUT CONSTANT REPAIRS BACK TO BACK. I HAVE CALLED OVER AND OVER TRYING TO REACH THE SUPERVISOR “LOUIS” (OR “LUIS”) AND HE NEVER CALLS BACK. I SPOKE WITH SOMEONE NAMED “TANIA” WHO WAS ABSOLUTELY USELESS AND DID NOTHING TO HELP. THIS “WARRANTY” IS A TOTAL SCAM — NOTHING BUT EMPTY PROMISES, WASTED TIME, AND ENDLESS STRESS. TO ANYONE READING THIS: DO NOT WASTE YOUR MONEY ON GUARDMAN WARRANTY YOU WILL GET HORRIBLE SERVICE, AND A WARRANTY THAT IS WORTHLESS. LEARN FROM MY MISTAKE BEFORE IT COSTS YOU THOUSANDS LIKE IT DID ME.
Ian G.
DELAY DELAY DELAY. Useless hopeless scam. Waste of money. Avoid
Maria
This is the worst company ever. Call center wait times R over 45 minutes and than they disconnect the call I placed a claim 9 days ago and still have not heard back. They are awful and I believe the company is a scam
Beverley E.
This company is absolutely rubbish,since April we have been waiting for some replacement cushion, we have had to constantly ring them emailthem. we get no reply 15th of July there were supposed to arrive,they said there were in the warehouse waiting for delivery. its the 30th still waiting never ever would i go with this company and dfs shouldn't sell it to customers either.
DAVID EMERSON H.
Please do not buy this protection plan it’s a complete SCAM and RIP OFF!!! If you don’t believe me read every single other review this company ABSOLUTELY SUCKS!!!!!!
Judith G.
I would give a zero if I could. I purchased a Guardsman Gold protection plan on 10/24/21 for $229.99 when I purchased a chair at Havertys Furniture.(I have a copy of the receipt) The electric mechanism in the chair broke. I was told I don’t have a plan. The chair is now useless. It is stuck half way up.