Guardian Service Reviews | Read Customer Reviews of guardianservice.com

Guardian Service Reviews | Read Customer Reviews of guardianservice.com

Guardian Service reviews

148 approved reviews, newest moderated first

Duane & Dawn B.
Nov 12, 2024
Signing up
Basically just signed up for service. Have not had to use the service yet but the sign up process was quick and easy. I hope I never need the service but it gives me peace of mind to know that if I ever do it’s there!
Response from Guardian ServiceNov 19, 2024
Thank you for taking the time to share your feedback! We’re glad to hear that the sign-up process was quick and easy and that you feel peace of mind knowing you’re covered if the unexpected happens. We strive to provide a top-notch experience, and we’d love to hear how we can improve to make your experience even better. If there’s anything we can do or any questions you have, please feel free to reach out—we’re here to help! Thank you for trusting Guardian Service, and we hope to exceed your expectations moving forward. Best regards, Zach Clayton Co-Founder, Guardian Service
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Terence T.
Nov 3, 2024
I'm so confused
I'm so confused. I went through the process to buy your product then I can not get anyone to confirm what I bought. Then I keep getting messages stating I need to buy more. Very disappointed. Usually, when you buy a product, the first step of satifaction is being confident you bought the right product... not the case with yours. I'm still confused and have no idea if I will be covered or not.
Response from Guardian ServiceNov 19, 2024
Hi Terence, Thank you for taking the time to share your concerns and for connecting with our customer service team to address them. We understand how important it is to feel confident in your coverage, and we’re glad we could work with you to resolve this. We’ve listened to your feedback and have taken steps to ensure clearer communication across our platform. If you have any further questions or need assistance, please don’t hesitate to reach out. We appreciate the opportunity to make things right and thank you for trusting Guardian Service. Best regards, Peter Kerr VP Customer Success, Guardian Service
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Lewis L.
Oct 28, 2024
It was easily accessible and…
It was easily accessible and explanations were detailed so I did not need to ask any questions.
Response from Guardian ServiceNov 19, 2024
Hi Lewis, Thank you for sharing your feedback! We’re so glad to hear that everything was easily accessible and clear enough that you didn’t need to ask any questions. Providing a seamless experience is what we aim for. If you ever do have questions or need assistance in the future, don’t hesitate to reach out—we’re always happy to help. Best regards, Zach Clayton Co-Founder, Guardian Service
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George T.
Oct 28, 2024
Quick response on correction of phone…
Quick response on correction of phone #. But I do need to know if this charge is a recurring monthly charge on my CC. Please let me know as I already asked on a previous email
Response from Guardian ServiceNov 19, 2024
Hi George, Thank you for your feedback! We’re glad we could assist with the phone number update quickly. Our customer service team also confirmed your second question had been answered on a separate email exchange, but please do not hesitate to reach out should you need anything else. Best regards, Peter Kerr VP Customer Success | Guardian Service
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Howard P.
Oct 28, 2024
Great customer care and provide a…
Great customer care and provide a needed service
Response from Guardian ServiceNov 19, 2024
Hi Howard, Thank you for your kind words! We’re so glad to hear that our customer care and services have been helpful to you. Providing reliable support and coverage is what we aim for every day. If there’s anything more we can assist with, please feel free to reach out. Thanks for choosing Guardian Service! Best regards, Peter Kerr VP Customer Success | Guardian Service
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Maritza Cruz M.
Oct 21, 2024
My experience signing up with Guardian…
My experience signing up with Guardian Service was very easy. I hope that I never need to use it, but if I do need to I want to make sure it is in place to protect me against any issues with outside plumbing.
Response from Guardian ServiceNov 19, 2024
Hi Maritza, Thank you for sharing your experience! We’re glad to hear the sign-up process was so easy for you. Like you, we hope you never have to use the coverage, but it’s great to know you feel secure with that extra protection in place. If you ever have any questions or need assistance, we’re always here to help. Welcome to Guardian Service! Best regards, Peter Kerr VP Customer Success | Guardian Service
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Helle Marie A.
Oct 21, 2024
Good deal!
It was easy to sign up and now I can rest assured. The offer was greatly appreciated.
Response from Guardian ServiceNov 19, 2024
Thanks for your kind feedback! We’re happy to know the sign-up process was simple and that our offer gave you peace of mind. That’s exactly what we aim for. If there’s ever anything you need, don’t hesitate to reach out. Thank you for trusting Guardian Service! Best regards, Peter Kerr VP Customer Success | Guardian Service
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Bonnie
Oct 18, 2024
Declaration of Coverage
I recently joined. I didn’t see my declaration of coverage. I phoned and Peter Kerr answered my call. He resent it to me and called me back to make sure I received it. It was in my spam folder. He was so polite and helpful. Listened to my concerns I had with a previous company. He made me feel so much better choosing Guardian. I hope I don’t need your services if something happens but feel blessed knowing it will be taken care of. Thank you Peter for being a great representative for your company.
Response from Guardian ServiceNov 19, 2024
Hi Bonnie, Thank you so much for sharing your experience! We’re thrilled to hear that Peter was able to provide such exceptional support and address your concerns. It’s always our goal to make sure every customer feels confident and cared for. We hope you never have to use our services, but it’s wonderful knowing you have the peace of mind that we’re here when you need us. We’ll be sure to pass your kind words along to Peter—he’ll be so happy to hear them! Welcome to the Guardian family, and don’t hesitate to reach out if you ever need anything. Best regards, Peter Kerr VP Customer Success | Guardian Service
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