Guardian ServiceReviews of guardianservice.com

We switched all of our insurance policies to Guardian Services in June, and it has been a disappointing experience from the start. Communication was poor, follow-through was lacking, and we repeatedly encountered issues that suggested a lack of adequate training and oversight. I ultimately reached out to the CEO for assistance. He assigned a more experienced individual to address our primary concern, which I appreciated. Unfortunately, additional problems continued to arise. After giving Guardian Services an opportunity to address these issues, we decided to cut our losses and move our policies to another agency. **Based on our experience, I would caution anyone considering Guardian Services to carefully evaluate their customer service, responsiveness, and ability to follow through before entrusting them with their insurance needs.**

I had the pleasure to talk with Jake on 8/18/2026 He was very helpful he walk thru different option for my homeowners Insurance he was very friendly he explained everything and he made it easy for me to choose the correct insurance, So today 8/19/2026 I pick the right insurance for my home the quote is actually chipper than my previous company thank you Jake

I recieved a mailer from Guardian Services ( kristi ware) plus a 100 dollar gift offer if they could quote . I called and was transferred to Nate Kendall, after much back and forth calls and emails he was able to secure a very favorable auto quote saving nearly $400 per year. They were unable to provide a homeowners quote due to certain property requirements. I was provided the $100 amazon gift card. It was not the easiest transaction due to many calls and emails but Nate was very personable and accomplished great savings.

Kristi Ware frequently sends mailers to our home so I reached out via email to get a homeowners insurance quote. She didn’t even take my business, just immediately handed me off to another agent in her office, Bryant James. When I pointed out that the quotes they provided were uncompetitively high compared to other local brokers, Bryant ignored my email and sent me an automated rejection email refusing to work with me. Do not waste your time responding to their junk mail. They are only interested in high-pressure phone tactics. I hope they stop sending us junk mail considering they aren’t interested in helping customers.

I was solicited by Kristi Ware through a mailing to my wife in regards to Home Owners insurance. I sent her an email with a somewhat detailed explanation of what our current carrier is proposing--dwelling and liability coverage and deductibles. She responded with a request for our ages I suppose in the hopes of bundling auto insurance. This was not my request. She also asked for roof age which is a valid question though I would think Google map could show roof condition. She mentioned that she was passing this info onto Frankie Cardona to further the process. Frankie started his email with "Hey Tim"--a "Hi" is more appropriate. He in turn asked for the declaration page of the proposal I have received and a phone call before proceeding to work a quote. I have responded that other insurance companies have responded with quotes not having that page. The experience has been a turn off.

Absolutely the best service ever wonderful price better coverage than I ever had before I can't say enough good things about guardian services

I reached out to the sales department in hopes of saving some money on my home insurance. I provided all my info to get a quote and sent over my declaration page. A few weeks have now went by and I was just informed that I have a new home insurance company. Never did i say I wanted to bind my policy, I was under the impression that if I send my declaration page it was to get a apples to apples comparison of coverage to what I currently have and not have my quote turned into a policy. My lender reached out stating they stopped making payments on my old escrow account and were billed by the policy Guardian setup to be billed to the new insurance company. My current new policy that was illegally written with Guardian and billed through escrow to my lender is $200 more per month then my old policy. My old policy was canceled since the lender stopped making payments on it. I reached out to Guardian and they stated it was a system glitch and they have no record of anyone processing anything from their side. But they sent me the declaration page, esign documents to sign and registration link to sign up with the new company that I never completed and that sat in my inbox without my approval or knowledge. THIS COMPANY DOES SHADY BUSINESS!!!! Do not send them your declaration page as they will get your escrow information from it and bind it without your approval and then come up with lies to claim it was a glitch.

Annual SG Training class successfully covered required topics as well as other skills necessary for job advancement and life fulfillment. Instructors well qualified, kind and understanding. Highly recommend to anyone!