Guardian Protection ProductsReviews of guardianproducts.com

TERRIBLE CUSTOMER SERVICE, I HIGHLY DO NOT RECOMMEND. SUCH A SCAM

I bought coverage back in 6/2021, filed a complaint twice and got a patch job on a couch we purchased from Ashley Furniture. Now, third time we are calling up Guardian Protection Products Inc. We filed the complaint in 6/5/2026; they made us wait till 6/13/26 to let us know that our policy is set to expire on 6/16/2026 and that the issue is not covered (mind you they fixed it twice). And that the tech said the couch was fine (we have ring cameras that record and have the conversation that the tech said the couch needs to be replaced). Bottom line, the couch was made due to poor manufacturing, did a patch job on the same spot twice, calling now a third time to get the same spot fixed, only to be told that it is not covered, a few days till our policy expires.

if there was a "zero star" I would rate this company has such. They do not fulfil their warranty to repair your furniture. I purchased the warranty to guard against stains on the upholstered chairs. I filed a claim to have the stains cleaned and they denied the claim. I also filed a claim as the bench is coming apart and they denied the claim. they are scammers- they take your money for warranty coverage and deny every claim that is submitted!

Failed to inspect , coverage hidden in original contract with merchant will not recommend this company to any one, they should be made to refund customers!

i would give zero stars. this company is a total fraud. theres no customer service and basically stealing your money so dont ever purchase there extended warranty. had a broken mechanism on a 2 year old Natuzzi sofa, and its been broken for 4 months. they sent some hack with his pants falling off who was the rep. took a photo of a label and was gone. never heard from the company again and the attempts to call them back are fruitless. SCAM,SCAM,SCAM,SCAM,SCAM beware!!!!!!!!

Junk do not purchase guardian will not cover claims

I bought the guardian furniture protection from Becker Furniture world for a recliner. After three months, the motor stopped working. Had to do a virtual visit my seven-year-old husband had to turn the recliner upside down, get a flashlight and look underneath the motor for a serial number. We are still waiting for Any action at all at from this company. So far it's been a month without a recliner.

Scam!! this company is a big scam in the name of furniture protection plan. Once you file a claim, they'll find a reason to deny it (doesn't matter what kind of damage it is, they are going to deny it). They are paired up with big furniture store like Rooms To Go, sales rep will say accidents happen, this and that! your new couch, new bed etc could be at risk of damage/stains. GPP covers everything for you! But once you pay for guardian plan, you are on your own!