Guardian Protection ProductsReviews of guardianproducts.com

This company has no concept of customer service. I filed a claim for a damaged sofa seat. First issue, they had my name but had no record of my policy, I had to contact the store and have them re-send the policy. Then I sent them pictures of the damage, they replied that they could not open a PDF file, had to resend the pictures in another format, then had to send them the original receipt, was unable to find it so asked them how to proceed, no response from two emails so I contacted the store again and they forwarded them the receipt. They then closed the file due to taking over 30 days. Tried to send in new claim but the damage was over 30 days old and unable to file new claim on old damage??? BIG JOKE. One more customer that will never buy their product again.

I contacted this company for a recommendation on THEIR product line. I explained that I had a dry clean only couch with an "S" cleaning code label. I simply wanted to know which of their products to purchase. And they wouldn't give me a recommendation. Seriously? You don't know your own products? These folks are useless.

They have deceiving verbiage in their contract. This is what it says: "The Plan covers materials and labor costs to service your furniture item(s) in the event a furniture item becomes accidentally damaged during normal residential use" I broke our recliner while I was using it in a "normal residential use". Customer service said "normal residential use" as opposed to "commercial use". Not how you are using the furniture, the environment it is in.... I told her this was extremely misleading, she said they are working on improving their verbiage. SMH... I'm sure a lawyer could fight this as false advertising, but who would pay a lawyer to fight such a small purchase... Straight thieves......

If I could give this company 0 stars I would! This company simply receives all of its money from scamming paying customers. I put in a claim for my bed for "accidental damages" and they claimed that my "accident" wasn't considered an accident. The MANAGER gave me an example (after I asked what type of accident would warrant an approval) and she said "If I'm walking and trip over my cat and fall on the bed and it breaks, that's the type of accidental damage we cover." HOW BOGUS and made up is that! I explained to them that the wooden pieces (which is what they cover) broke which caused the entire bed to break, therefore allowing the screws to come out and they came with yet ANOTHER excuse as to why they "don't cover" stating that the pictures I provided weren't what they needed. The representative was rude and the "manager" had the worst excuses and quite honestly there is no way for me to break a bed just by tripping over an animal and falling on it. ALL CLAIMS WILL BE DENIED SO DON'T WASTE YOUR TIME AND MONEY PURCHASING THIS. JUST HOPE THAT YOUR PRODUCT HOLDS UP FOR MORE THAN A YEAR!! DON'T PURCHASE ANYTHING FROM THIS "COMPANY." I plan to post this review on all reviewers websites to warn customers about this horrible company!

Guardian will find anyway out of paying a claim. I stretched on my couch and it caused a tear. They claimed that it was too close to the seam and that they do cover accidental tears but not seam damage. These guys are crooks and need to go out of business. I will write reviews everywhere and tell as many people as possible to avoid these thief’s.

This plan is a SCAM! They just steal your money and use every excuse not to do their job.

Guardian protection plan is a complete fraud! Like so many others here, Guardian will not stand behind their written warranty in any circumstance. They will find a way out of the covered prodduct no matter what the case may be. We are three years into a five year protection plan with Guardian on a large couch and have had several issues with it however they denied the claim and will not provide any assistance. After reading all these complaints I can see that this is just their business model. They are a complete fraud! Do not buy a Guardian protection plan under any circumstances and avoid any retailer that offers such a plan on their products. We will be contacting the retailers we generally shop out to let them know we will not return to their store until they drop this ridiculous guardian plan and stop defrauding their customers!

Guardian does not stand by their warranty, finds every loop hole possible. My 100 year old father is now without his lift chair. Shame on Guardian!