Guardian Protection Products is listed under Furniture Stores in Hickory, North Carolina.
Guardian Protection Products (guardianproducts.com) has 179 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Furniture Stores · Mt. Airy, North Carolina
Excellent
Furniture Stores · Charlotte, North Carolina
Excellent
Furniture Stores · Mooresville, North Carolina
Excellent
Furniture Stores · Cary, North Carolina
New
179 approved reviews, newest moderated first
MAE
These people will never cover their warranty. They look for every excuse in the book to not help. I had a valid claim but had waited more than 30 days because silly me did not want anyone to come to my house in the middle of a pandemic and they used this as an excuse to not cover the damage. I contacted BBB and opened a claim. They said they would contact me to settle it and never did. STAY AWAY FROM THIS COMPANY!
Shawn K.
Company is trash Will deny all claims Never again will purchase another warranty from them
Nina R.
We filed a claim for the cushion of our outdoor furniture. We submitted all the information and photos required. Though they said they would respond in 3 days it took 2 weeks and then denied the claim. Why? They asked how the tear happened. I clicked one of their options -- I don't know. When you click this option, it automatically denies your claim. So buyer beware. If you've purchased a protection plan and file a claim, whatever you do, do NOT click the "implode" button -- I don't know. Horrible customer service.
Jeanie C.
Reading all the reviews why is this place still in business!? Worst company ever! Terrible customer service, not willing to work with anyone. Just take the money and act like they don’t owe us anything. We paid for a service and are not getting any help from this company. I will continue to go above and beyond daily to make sure no one falls for this scam!
Hugh M.
We purchased coverage on our new sofa. A tear appeared a couple of months later. We contacted Guardian with a picture and said it was a manufactures defect. The manufacture also denied responsibility. Unfortunately we did not read reviews on Guardian as apparently they are a scam.
Barbara Barrett C.
What a scam. First they said the required time-frame wasn't met. I prooved it was. Then they said the problem wasn't covered. All are lies. Will never purchase again. Total rip-off.
Debora F.
This company is pathetic. We order our furniture from Lazy Boy furniture along with the protection plan. We bought expensive furniture and decided to get it so it could last and stay clean. The "so called" plan shows the Specific Coverage on the front page and states its covered then you see "Subject to Exclusions" on the last page which names the exact same coverage and its excluded. Such a bunch of BS. Don't know how this company is even in business. Then they tell you it is their final decision. I will tell everyone I know NOT TO EVEN THINK ABOUT USING GUARDIAN! What a rip off! Paid a lot of money for this plan just to be scammed!
Adrienne
I purchased goof proof insurance. I purchased a dining room set. The glass light cover fell off of my ceiling fan that is over the table causing a chip in the table. The insurance denied because I didn't physical cause the damage.They need to remove the recording that states they have the customer covered when accidents happen. They don't mean it!! I was advised to call my home owners insurance. What did I pay them for?