Grow TherapyReviews of growtherapy.com

Poor operational performance and horrible app. Poor support! Then the harassing chase. First appointment; 5 emails to inform me of the same message. My therapist or whatever her title was nice but she asked the same questions 3-4 times. One of them was my goal. I get asking twice but 3-4 times?? I am not in a police interrogation and her questions were not even appropriate to my goal or need. She didn’t listen very well at all and her accent was so thick. I can barely understand her. I was supposed to get lab work and other forms. No forms but surely I received her recommendations of doctors but only black dr which she herself is. I don’t support racism and I know this game as I see it in corporate America for over 3 decades. I cancelled next appointment and demand my no account be deleted. I am now being harassed; over 10 emails, calls and complete disregard of my request. I don’t do business especially health care related with any company that has poor operational process but now their harassment and chase is beyond reasonable. The racist therapist needs to quit Update: I continue to get contacted when I have asked to not be contacted at least 5 times. I asked for my account to be deleted yet to only be ignored and yet again contacted. A complete disregard to both my request and a demand to use their awful portal. Stop contacting me and delete my account!!! I can’t believe the harassment here

Please do not not go here. Its unfortunate to have so many good reviews and wonder why more people haven't spoke out against them. They are manipulative. They want you to keep coming back for your money. They tell you things that you want to hear. To build you up. To make it feel that you need them. Watch your your insurance. They bill them when they don't see you or you bank account. Stay away. This is your mental health that you are dealing with nothing to mess around with. Especially at certain ages and dnt know what is happening More harm then good.

I did not appreciate being pressured to have AI record and use my session. I got a pop-up SEVEN TIMES requesting to use AI, I declined it repeatedly. Then the provider asked me to click yes, and I said I was not comfortable with that. She then asked me why, and I explained the security risks of using AI, esp regarding my health. She stared at me blankly and then gave me attitude about how it helps her. I'm paying over $200 for your services, not an AI. I have no access to said AI, or its data. I explained to her the risks of this, and she still gave me attitude. She then asked why I was there, I told her. She then asked me a bunch of questions. Then told me I needed to make a decision about something that I told her I was working on. She never talked about why I was there, did not even address it. When I brought it up again, I got another attitude that if THAT is what I wanted to focus on, we can discuss it in the next appointment. It was also scheduled for an hour, and she said it was only 30 mins (so it lasted 30 mins). So I paid over $200 to get attitude and was pressured into using AI. Waste of time and money - I'm going to another platform. UPDATE: Since I posted this review, I got an email from the provider saying that she was not accepting new clients and referred me to other providers. So now, I wasted over $200 on a provider who claims she was not accepting new clients. Please note that her profile says she is, and her calendar has countless appointments. We obviously were not a good fit, but instead of just addressing this like a professional, she used the 'not accepting new clients.' If that was true, then why did you accept the appointment in the first place? Was this a money grab?

The Grow Therapy provider was unprofessional, cold and condescending during our session. He accused me of being a drug seeker when he said "I assume you only want stimulants and not non-stimulants, right?" in a condescending tone and smirk. I was shocked because I never said this! The session went downhill from there. Next he asked what I do for work as one of the questions for a form he was completing. I answered entrepreneur which is vague, but I figured it was good enough to check a box. He asked me to be more specific and I said I work with animals and he snapped at me "Do you have a problem answering the question! What's the problem!? I have to complete this form!" Total over reaction and again, I was shocked at the unnecessary rudeness. Then he incorrectly said melancholy meant sadness AND schizophrenia when I was discussing my family's mental health history. I knew this wasn't correct, so I sent a screenshot of the dictionary definition. His response was to dump me as a client. Afterwards, I sent a message asking for the notes from our session and he stated they could only be faxed. I responded by informing him that the Maryland licensing board requires providers to send records using the same electronic communication platform that the session was conducted on. It's as if he just wanted to make things difficult on purpose. He did eventually provide the notes via the Grow Therapy portal (as required) after I threatened a formal complaint. He added that he had 30 days (per Maryland rules he has 21 days) as if he was doing me a favor by sending them. The notes also stated that "patient was interested in stimulant but declined to provide details of previous medication." The truth is that I told him 3 previous medications that I remembered and promised to send him the rest after I pulled my medical records to obtain the drug names I couldn't remember. Not only did he act unprofessionally, yell and insult me during our session, he then gave me a hard time about getting my medical records and then lied in his notes. I truly wish that Grow Therapy would screen their providers better. I wrote a 1-star review, but it's not showing on the site. Instead he has 98 (5) star reviews! Clearly they scrub all negative reviews so that more patients book through their site. It's all about money, right?

My wife is a patient of Theotis Chappel with Grow Therapy. He has been prescribing methamphedamine pills that are wrecking her life. When I reached out to the team at Grow Therapy to report the abuse, they immediately called to inform my wife that I reached out and quote “try not to take more than what is prescribed on the prescription bottle”. I’ve reported them to the FL Dept of Health, FL medical board & also the sherrifs office of the county the office is located.

THEY LIE!!!! this person has a thick accent and that has nothing to do with their being a terrible dr. she says one price on her website and charges more than twice as much. She is out to steal money from people with mental health issues! She didn't listen to a word i said, i was telling her i had nothing but negative experiences trying a new medicine and she suggested i keep taking it and take a secondary drug to make the first one work! she literally charged me $200 for an appointment where she did not prescribe anything. i think that she must be evil. i wish i had more money so i could sue her.

I can’t leave a review for this provider anywhere else so I’m doing it here. You can’t leave a review for therapists on the site until after the 4th visit, which I find to be skewed because of course if you’re visiting for a 4th time, you clearly like the therapist. This leaves no room for negative feedback and to warn upcoming clients of bad experiences. All this is to say that I experienced a racial microaggression during my intake session with Robyn Hawley. I would not recommend her at all. She was rather pushy about using the AI feature during our meeting, as well as scheduling weekly sessions when I was concerned about the cost. I felt brushed off, invalidated, and judged throughout our session.

I attempted to sign up for a session with a specific therapist through Grow Therapy. During the scheduling process, I was required to enter personal information, including my credit card details and security code, before the system checked whether my insurance would be accepted. After submitting everything, I was informed that my insurance was rejected. At that point, I decided not to continue with the process. However, there was no option available to delete the information I had already entered, so I emailed customer support requesting that my account and personal information be removed from their system. The representative who responded stated that there was no account under my name in their system. Despite that response, I have continued receiving emails from Grow Therapy at the same email address I used during the sign-up attempt. This leaves me concerned that my personal information may still be stored in their system. I also strongly dislike the setup process itself. Customers should not be required to enter credit card information before verifying insurance eligibility, and there should be a clear option to remove personal information if someone decides not to proceed. ******************* A reply to the company reply. They say that you need to use the portal. I tried that approach, but when I put my email address in, it required a password. I don't have a password, so I requested to have a password reset, and I didn't get back a reply. I've been left in limbo. There should be a better way to contact customer service. The reply given doesn't resolve the issue.