Grow TherapyReviews of growtherapy.com

Terrible experience!! The 1st therapist I chose put a wad of gum in her mouth (no reputable therapist would allow a client to focus their energy into a stick of gum. So, there's that). The #1 rule of therapy is to be stable for your client - Stephanie was nowhere near stable or capable. She has a lot of stuff to work through before she can ever take a client where they need to go... NOTHING says "I need to discharge my feelings" about your topic more than shoving a piece of gum in her mouth. If you like dealing with unprofessional "therapists," or being abandoned after finally connecting with one (not on a deeply connected level, but better than nothing at all), then Grow Therapy will work just fine. Grow Therapy seems like a representative example of the quality of therapy you'll receive bc they accept insurance. Do yourself a favor and pay the $ OOP for a therapist that doesn't deal with ins - you can thank me later.

Don’t see the point of paying for your first session when it’s just an intake, tried 2 different therapists and neither were good

I've seen 2 therapists from this platform; both subpar and lack of knowledge and tools

I've never had such unprofessional treatment by a doctor in my life. She was inconsistent and behavior not expected by a new therapist. Definitely shouldn't be working in mental health field. It's very disappointing to say the least.

my therapist is lovely. my concern is with the insane use of AI on the app. the AI “coach” chat-box that is the first thing you see when you open the app is incredibly concerning. AI is NOT a reliable resource for mental health treatment and in many cases can feed delusions and amplify symptoms. i am also repeatedly prompted to allow AI to record and transcribe my sessions with my therapist that include personal and sensitive information. pop-ups show up constantly asking for permission to allow AI to record my conversations. also, i am regularly receiving emails/notifications from Grow asking to leave a review, yet this site and this specific review repeatedly says that Grow is not prompting reviews and i cannot even choose to mark this pose as prompted.

If you are looking for an online mental health platform, I would strongly encourage you to look elsewhere. When their booking process makes a mistake and places you with the wrong provider for your stated care need, do not expect accountability or resolution. Their support channels are a maze of live chats that lock you out, AI bots that redirect you to broken forms, and agents who transfer you to a "specialized team" and then disappear. When I involved my insurance to resolve a billing dispute, my insurance directed me back to Grow Therapy. Grow Therapy's response was that nothing could be done because insurance had already paid. That is not how corrected claims work. It is how a company avoids paperwork. I have had to escalate to their executive team to get any movement on a straightforward billing issue. Save yourself the frustration and find a platform that actually supports its clients when something goes wrong.

I had an emergency come up, my son was sick and I needed to take him to the doctor. They charged me a $25 missed appointment fee, no consideration to life does happen and canceling within 24 hours was NOT possible for this ONE session. I haven’t missed any other sessions. This was two weeks ago, today I received an email saying my next session was cancelled due to the non payment of the missed session. Well geez! I’m not trying to run out of town with $25 and all other 8 sessions were paid JUST fine. So no warning, just cancel my visit for a payment only charged a little over a week ago?! I forgot, my goodness. So I’ve paid the $25 and cancelled all remaining sessions. Greedy and money hungry, clearly the patient isn’t at the forefront. The provider was great, the company is GREEDY!

Absolutely terrible platform. Clearly built around protecting the interests of insurance companies rather than providing a quality platform to meet the needs of clients or practitioners. - Audio quality is terrible. We have to do a phone call simultaneously to actually hear one another. -Video has yet to go even one session without issues. Unable to flip camera view without going into settings, and as a fun compromise it just cuts your camera feed altogether. -Attempts to force clients into answering scaled “progress assessment” questions before allowing entrance to your session when going through any of their reminder link send via email and text. 1. That is a completely counterproductive mindset for us as clients to head into a session with. 2. Insurance companies can and will use those responses to discontinue coverage for lack of progress/benefit. Ask me how I know. -Helicoptering, clearly to protect the wallet and interests of insurance companies. I will be 0% shocked if a whistleblower drops receipts they’ve been eavesdropping on sessions and feeding it through AI. The *ONLY* reason I use this platform is because my insurance company forced my established provider to use it in order for them to cover the exact same sessions they’d already been covering when she moved to another practice. I could go on but I’ve already wasted a couple hours of my day navigating this platform so I’ll leave it there.