Grow TherapyReviews of growtherapy.com

This service is prohibitively expensive. My initial visit with my therapist (who I will get to) cost $700 dollars... for 10 minutes. When I received the bill I couldn't believe what I was reading. My insurance helped a bit but I was still left fronting a $250+ bill... for 10 minutes. And how were those 10 minutes, you ask? My therapist's profile stated they were trained in and practiced CBT, something I was looking for. I left the appointment (10 MINUTES!!!!!!!) with a prescription for an anti anxiety medication after being told that "CBT isn't actually something I like to practice." This company has put me back off therapy after a long battle convincing myself it was what I needed again.

They charged my account even though I canceled my appointment. They charged me full price although I have insurance. Also, beware that they set up recurring payments without your permission.

Grow Therapy is so shady. I worked with them as a contracted provider for the past year. I was excited at first to have a company take care of the insurance billing while I started my private practice. Soon I realized that almost all of the referrals I received were from BCBS (despite being contracted with several other insurance companies), which was at about a $52/ Hour rate. Considering that therapists work additionally about half hour to hour before/after sessions for each insurance client this was a terrible rate. Since then the rate is now $78, but it is still not a fair rate considering my expertise and education. I was constantly getting emails from them, bribing to pay for PsychologyToday.com so I can have "help with my profile". This is really so they can have control over your profile, all of your potential clients, and to funnel referrals to Grow Therapy. I gave them permission to make a Zocdoc account, but I realized they had also used my information to create many profiles in sharecare.com, therapy den, HealthGrades, and other websites. All of these led back to Grow Therapy instead of my own website or phone number. Despite requesting for several weeks in a row after quitting their practice, they are using my name and profile in Google Ads to direct clients to Grow Therapy. I no longer have access to this profile. I recommend working with a group practice while starting out or utilizing a company like Headway where you have autonomy and the reimbursement rates are higher.

I signed up for Grow Therapy during the pandemic for help. After a lot of trouble even joining the service correctly they canceled all of my appointments because they couldn’t charge my card once. It seems terribly unsafe to the patient to cancel all of their appointments and not receive a response. This is medically unprofessional and harms the patient. I found in my spam email a notice saying they couldn’t charge my card. This is not a valid reason to cancel someone’s appointments and deny healthcare. After reaching out, the company did not see fit to even respond person to person. I reached out to my therapist to see if I can see her outside of Grow Therapy’s unsafe practice, and I will be reaching out to legal a help and all relevant health departments to file a complaint against them. I tried to enter in my information for my credit card and the landing page/form didn’t even work on mobile devices, along with the IT landing page they directed me to instead of human contact or even a representative from billing. I will also be filing all the possible negative reviews online that I can because Grow Therapy is a reckless and danger colony. All I wanted was a human representative to reach out to me, explain the problem, and fix the errors and reschedule my appointments I had to schedule months in advance. Their sudden cancellation of all my appointments along with their inadequate scheduling tools and policies have allowed it so that I cannot book an appointment for weeks if not months to come, creating an unstable patient-client relationship. This service is dangerous and harmful to those seeking medical support and treatment. Avoid at all cost.

I was aware that my insurance would not cover my appointments until I hit my deductible, so I knew I would be paying out of pocket for my visits. What I did not know is that they don’t bill you at all, they just randomly charge your card after it’s been sent through insurance. I was hit with 3) $120+ charges just this week that I wasn’t excepting at all. And when I reached out to billing to at least get a payment schedule, I was told “there’s nothing we can do about it”. It’s kinda messed up that you can’t even tell me when I’m about to be charged hundreds of dollars?! I really enjoy my therapist but as someone who carefully budgets my money, I cannot deal with the stress of having my card randomly charged.

I tried using Grow Therapy as it was one of the few online therapy system that accepted my insurance and had availability. I had one appointment with a therapist and it was fine, but not a great fit. Long story short, the company (the therapist as well as the billing department) are adamantly defending a charge that they billed me $100 for the "time they spent to schedule future appointments" as I decided the therapist was not a good fit and wanted to cancel those appointments. Meanwhile, the very little actual language I received from Grow Therapy and the therapist stated that a late fee would be imposed if I did not cancel before 24 hours of the appointment. I had not scheduled any appointments for 2 weeks at the soonest. The therapist saw my cancellation request and then set up a fake appointment for a time 5 minutes from when sending the email, claiming this was how she was going to be paid for that time. Therefore I ended dup with a bill for a "No Show/Late Fee" which is completely unwarranted seeing that I never requested this appointment and I was never told I would be charged for non-medical time or for administrative tasks that are not covered by my health insurance. The company and therapist are both telling me there is nothing they can do as the fee is warranted. It is sad that in a world where it is hard enough to find and reach out for care, this would be the case and that she feels it was warranted because she has done it to others and they found it okay.