Grow TherapyReviews of growtherapy.com

Terrible customer service. Grow is great until something goes wrong. Email responses are vague and only address part of the problem, if you ask for clarification, takes days for them to get back to you. They loaded my NPI number in wrong for the BCBS site, which caused all my claims to bounce back showing I wasn’t INN. My clients racked up huge bills. Most recently some issue in their system caused clients to have extremely high bills, thousands of dollars. These people can’t book until this is fixed. ITS BEEN WEEKS, still not fixed. These people need to be seen and are unable to because of issues with Grow and they don’t care. Grow is unwilling to find a workaround. They honestly do not care about clients or providers. Go with Headway! So much better all around.

I don't normally take the time out to write reviews but I feel it is important to voice my experience with this company. I chose to go with Grow Therapy as it was an option through my employer EAP. I have been dealing with a lot of stress in my life personally so I wanted to talk to someone about it and figured it would be best to do virtual therapy as it would work best with my personal & work schedule. My EAP (Employee Assistance Program) offers me 6 free sessions with a therapist which I think is great and I wanted to utilize this as it is a way for me to deal with the stress in my life. I signed up on the Grow Therapy site which was easy. I was able to find a therapist and I scheduled my first appointment. I had my first session with my therapist which was great. I then had my second session with my therapist which was great as well. I have no complaints on the therapist he was fantastic. Now enters where the issue happens... I had scheduled a third appointment with my therapist after my second one and all of a sudden I get a notification that my therapist has cancelled my appointment due to an overdue balance. I log on to Grow Therapy and it shows I have a $230 balance owed and I will not be able to resume services until its paid. So I understand things happen so I reached out to a rep through email and they communicated to me that billing can take up 30-45 days! Now as I understand this can be a realistic process when dealing with medical billing I don't find it to be a good experience for the patient. I am in need of therapy and now have to halt my sessions with my therapist 30-45 days until billing clears? I find it ridiculous. They responded by email telling me they are a new company and are working to improve things and this is the whole reason why I decided to write this review. If you are a new company my suggestion would be... When people sign up online to make a profile and you ask them to enter in their card information and billing information you should also have an option for folks like me who have an EAP code and they can enter it on their profile so they don't have to worry about this issue coming up again for them in the future. This experience feels like a I bought a product online I now have to wait for delayed shipping. Therapy shouldn't be like that. I shouldn't have to wait to be able to continue therapy due to a technical error on your end and because you guys are a new company. I have never had such a poor experience with a company and it really hits home for me because I am dealing with a lot of stress. I had to message my therapist personally and tell him I have to wait until all this is cleared. I am really disappointed because based on the responses I have received from the reps at Grow Therapy this company feels more like a tech company for profits rather then a platform that cares about their patients. The only reason I am considering waiting the 45 days is because I really like my therapist but I have been so stressed lately that I am considering finding another therapist which is a hassle all on its own. My message to Grow Therapy... especially you high up executives who make decisions I hope you invest in the system to make it better and if you plan on being an easy to use platform you should focus on making it easy for everyone and not just people who pay up front. EAP is supposed to be a special option for employees and I'm sure somewhere along the line for my employer to have you guys as a preferred provider you must have agreed to some terms to be able to provide the service to the patient. Well it doesn't seem like im valued as an EAP patient. I feel like i am being treated differently due to the fact that I have not paid for my services up front. Your billing sucks, your system sucks but your therapists are great. Figure it out!

If you schedule an appointment. Remember, They want you're debit or credit card information just in case you don't show up to you're appointment via mobile or in person..A courtesy payment of $65!!! Everyone should be a doctor if they were going to get paid this way. Not getting my money or insurance. USA healthcare system is so broken and needs to stop being privately owned they just make mental health even worse this way.

god. i thank God my mental health isn't worse than it is because their servicing is enough to send one over the edge. random cancellations, no live chat, if you need help you have to email, and are made known that the response time generally takes 5 days. 5 days??? a lot can happen in 5 days. by the time all of this has happened other therapists are booked up. so many links you have to click... a link to login... that sends you to your email... then i have to login to my email... what a mess, a waste of time, cumbersome, unhelpful experience. it's difficult enough trying to find the right therapist and booking a session should not be one of the reasons i go to therapy. THEN I show up to my appointment and the therapist does not show... i email the therapist from the link i was sent that was confirmed and the therapist says she does not have me on her calendar. i wish i could attach screenshots i have of this mess!

I schedule my initial appointment with a therapist she canceled our first appointment we rescheduled, and she canceled again last night! I was excited about starting therapy, but the therapist has totally stressed me out trying to get started with her. I tried confirming our rescheduled appointment I have not received a response back confirming our appointment. After reading the reviews which I should have done beforehand, this seems to be the culture, I'll be looking elsewhere.

Was supposed to have a Telemed appointment with Felicia Mack APRN at 5:45 on 3/6. Provider never showed. After 30min I tried to call their customer service number, which says you can only chat online. You go to chat online and there isn’t anyone love to talk to and can take 1-2 business days to return your message. There are way better sites for much less hassle.

VERY UNHELPFUL CUSTOMER SERVICE. CANNOT DELETE ACCOUNT OR BLOCK PROVIDER. I am being messaged by an unprofessional provider against my will, after cancelling our sessions, and grow therapy is doing nothing to help. They say I cannot delete my account; their platform does not allow for it! They are simply not responding to my further requests to somehow stop her from messaging me. The story: I had one session with a provider in which she complained on and on for nearly 30 minutes about her OWN abusive relationship. Having just gotten out of a similarly abusive relationship myself, which she knew, this understandably sent me into full flashback mode. I had an extremely severe panic attack. She stayed past our session end time until I calmed down, and then used that to try to convince me to trust her. Toxic, manipulative behavior! I cancelled our follow up appointment, providing “I don’t think this provider and I are a good fit” as my reason. Turns out, she can still message me. And she has. Twice in the two weeks since I cancelled. When she messages me I feel the same fear I felt during our session. I want her to stop but there is no way to delete my account. ONCE CREATED, YOU CANNOT DELETE YOUR ACCOUNT. After informing me of this, grow therapy’s customer service has simply ignored my other requests for help.

The billing department is only available via email which is already not a great experience. Then they respond days later and not quick at all. I was told a therapist was in network now they are not when I ask follow up questions no response. The therapist was great but billing and customer service is terrible.