Grow TherapyReviews of growtherapy.com

Response from Grow TherapyJul 6, 2023

Hi Rhendi, I'm so sorry to hear about the negative experience you had, and want to thank you for taking the time to share your thoughts with us. Your feedback is so important to our team as we're constantly striving to improve our services. Our billing team took a look into your concerns and reached out to via email to help explain your charges. We understand how important it is to provide a clear breakdown of the charges tied to your insurance plan and want to ensure that you have a thorough understanding of the costs involved to prevent any further confusion. Transparency is important for us, and our team is actively working on finding the best way to make sure that clients are aware of their out of pocket costs before their session. Your input helps us pinpoint the areas where we can make improvements and serve our clients even better. Our team is here to offer any further support or clarification regarding the charges if you need it. We're fully committed to addressing your concerns and making sure you get the assistance you deserve! Best, Grow Therapy Support Team

Response from Grow TherapyJun 30, 2023

Hi Takira, I am so sorry to hear about the negative experience you had with one of our providers and want to thank you for taking the time to share what happened to you with our team. The provider's failure to show up for appointments and their lack of responsiveness is in complete contradiction of our standards of care and we are actively investigating this issue with the provider involved. After reviewing the reported no-show appointments, I am relieved to inform you that no fees were charged for the sessions where you reported that the provider was not in attendance. It looks like you have already been in touch with a member of our team through email and they will continue to collaborate with you to ensure that we get all the details to your experiences so we can take appropriate action. We understand that sometimes finding the right therapist can be a challenging process, and our team would be more than happy to assist you in finding a more suitable provider if you're interested. Our team will be following up with you to discuss your options further via email. We greatly appreciate your feedback, and we are committed to investigating this situation to ensure that others do not encounter a similar experience in the future. Thank you for your understanding and know that our team is here to support you. We will be in touch soon! Best, Grow Therapy Support Team

Response from Grow TherapyJun 30, 2023

Hi Michael, I am so sorry for the negative experience that you have had and I want to sincerely apologize for any stress that these billing issues may have caused for you. Your feedback is extremely value to our team and we want you to know that we're actively addressing the issues you've raised to enhance our services in the future. Effective communication and receiving reliable billing information is vital to providing our clients with the best service possible. Our team is actively working to improve our cost transparency, ensuring that clients are well-informed about coverage and any potential out-of-pocket expenses. We are also actively seeking better alignment with our payors to quickly identify out-of-network claims to further streamline our billing processes. I apologize if our email regarding the insurance switch was not received, as communication is a top priority for us. We will take steps to ensure future correspondence is clear and successfully reaches clients. Our mission is to create access to affordable mental health care and we are dedicated to continuously improving our services and processes. Your feedback is invaluable in helping us achieve this goal and we appreciate your understanding as our team was resolving this issue that you encountered. Please never hesitate to reach out to our team in the future if we can ever do anything else for you. Wishing you all the best! Best, Grow Therapy Support Team

Response from Grow TherapyJun 9, 2023

Hi Tammy, I'm so sorry to hear about the troubles that you experienced with your therapist canceling your appointment without providing the necessary follow-up. It seems that you ran into a technical bug in our scheduling system, and our team is actively investigating the issue to prevent this from happening again. I understand that because of this issue, you have not been given the experience that you deserve. Our team is committed to making improvements to our platform to ensure that yourself and others are protected from similar instances in the future. You deserve to find the perfect provider who fits your needs and our team would love to help in this process if you would like to give it another try. Our team is ready to work with you to match you with a provider in your state who aligns with your needs, so please don't hesitate to reach out to [email protected] to get the process started. We apologize for the inconvenience and want to make things right. We're here to support you and can't wait for the opportunity to provide you with a smoother experience. Warmly, Grow Therapy Support Team

Response from Grow TherapyMay 24, 2023

Hi there, we are so sorry to hear that you did not have the best experience with your provider. We understand the importance of timely and reliable care and we are disappointed that you did not find this on the Grow platform. We see that you are working with our team to resolve this issue and are in the process of initiating a refund for you. You can expect updates from our team via email. Thank you for sharing your experiences.

Response from Grow TherapyMay 12, 2023

Hi there, thank you for bringing this to our attention. We are so sorry to hear that you were not able to successfully meet with your provider. We aim to provide a positive therapy experience for all clients and are continually monitoring and exploring ways to improve. We are anxious to reach out to your provider to ensure we get to the bottom of this issue, as we do not take insight, such as this, lightly. We've reached out to you directly via email to get a bit more information so we can begin investigating this further. Thank you again for taking the time to fill us in on your experience.