Grow TherapyReviews of growtherapy.com

saw a therapist who charged me twice for 1 visit, stated 1 charge for the visit, and 2nd charge was for treatment plan notes. My insurance counted this as 2 visits, not 1 since she does her notes on the next day, claiming "so we can focus on our session instead of me doing notes as we talk". When she told me, I thought, I don't care when you write your notes. It wasn't until I saw the charge. Next, Grow Therapy requires a debit card on file for "missed appointments", I didn't care about this because I don't miss appointments and assumed my bank account would be safe and not charged. Nope. They charged me $60, stating it's a co-insurance. I called my insurance to confirm that I do NOT have a co-insurance, I do NOT have a deductible, and I do NOT have a copay. My insurance told me the charges are still pending and may change once it's finalized so the amount they are telling me I owe could change. They don't wait until the insurance pays, they charge your card on file immediately. The reviews have been turned off/deleted on other platforms. They have a HORRIBLE rating on the BBB website for billing issues I'm not the only 1 being frauded. I plan to get the state attorney general involved with this. Providers looking for a mental health platform to use as their billing and CRM, avoid Grow Therapy - I will NEVER see a therapist who uses this platform, ever again. Everyone else, if a therapist only uses #GrowTherapy as their platform, RUN!! According to Google, they grossed $73 million in 2023, probably from fraudulent charges to debit cards and to insurance companies. I DO NOT RECOMMEND, you've been warned, find a mental health provider who uses something else. Ohh, yeah, there is no customer service phone number. The only way to talk to them is when you log into your dashboard, chat with a bot who then relays your message to someone who takes hours to ask you your name, date of birth, and phone number, only to take more hours to respond without an answer to your question hours later. This company sucks and needs to be closed. I'm so tired of these BS companies opening up without consequence in this country. This is insurance fraud at its finest. Mental health providers who use this platform, Grow Therapy, will see a decrease in their patients, guaranteed. My therapist told me she couldn't help me with any of this because Grow Therapy handles all billing - saf.

I constantly get timed out and have to re sign in. My password reminders are confused by the constantly changing passwords. I hate this.

Not honest in regard to billing! Stay away, very unscrupulous people.

This platform is ridiculously unprofessional and careless about their patients. I've been seeing one consistent therapist with GT since July 2023. I have absolutely no issues with that person. My problem is the platform. For a reason that they will not disclose to me, my billing was not processed for October or November. They did not inform me that they would be attempting to charge my credit card over $1,200 in the middle of the night a few days before Christmas. I am being told that it isn't my fault or their fault, it's on my insurance that they failed to bill it. When I call insurance, they say they've given everything to GT upfront. I'm now being told I can't see my therapist at all until the $1,200 payment is made as a one-time payment in full and they won't accept my insurance anymore. They refuse to offer any alternative payment arrangements. This entire country is in a mental health and economical crisis and you're denying a patient resources because you failed to bill insurance when the money is available in my HSA account. Why is it my fault they didn't bill me properly? Someone else is going to run into this and hurt themselves when they can't speak with their therapist. How horrific and unprofessional.

I have never dealt with a more incompetent company. I saw a therapist through Grow for a little while. All was well until a few claims started randomly processing as out-of-network - despite both Grow and my insurance company saying that they are an in-network provider. This is because Grow submitted these claims with the wrong NPI number. This is when you find out that Grow doesn't have a customer service phone number, and there is no way for the insurance company to contact them. I found an email address for them by asking my therapist. I have been emailing them for months now - over and over and over again about the exact same issue - with exact instructions for how to correct it - and they keep resubmitting incorrect duplicate claims over and over and over again, which are all continuing to be processed incorrectly or else denied as duplicates. I have never in my life experienced this level of incompetence talking to "[same name] and "[same name]" at Grow customer service. So, if you want to spend eight hours of your time emailing these people or else talking to your insurance company, for every hour of therapy - then I guess you can choose this provider. Otherwise, whatever you do, please, PLEASE go literally ANYWHERE else.

The billing and client support teams have been unresponsive and unhelpful. It took weeks to resolve a very simple issue, which lead to 4 of my appointments being canceled and a serious disruption in my care. The fact that I couldn’t call anyone or ever escalate my issue was especially frustrating. They should have a way to support clients more than through emailing a single representative.

From May 2023 to early September 2023, I was under the care of a mental health provider through Grow Therapy. I began therapy because I was told Grow Therapy accepted my insurance and my provider was in-network. In September of 2023, after I asked my therapist why I wasn't being charged my session co-pays, he inquired with the billing department. About 2-3 weeks later, a representative messaged me to let me know that they are not in network with my insurance and in order to continue services, I would have to pay a large out-of-pocket cost. Sadly, I had to end care with my therapist. This was devastating for me as I was dealing with depression and anxiety and was making progress. In late September 2023, my mother and I began family therapy together. She found a therapist on Grow Therapy through her own insurance. They said they accepted her insurance and were in network. On 12/11/2023, Grow Therapy and the therapist contacted my mother to let her know that they did NOT accept her insurance and were NOT in network with her plan. After five sessions, we were yet again disappointed by Grow Therapy and had to discontinue services. I am not sure what is occurring with their billing department and/or system, but to have this happen once is unacceptable, but two times is horrible and truly impermissible. It is poor practice especially for a mental health company. Luckily, my mother and I have a support system, but I think about all the people who are struggling with major mental health issues. This could lead someone to self-harm or take their life. Care should not just be cancelled out of no where. If this company isn't living up to its mission and values, it should not be in practice and should be shutdown. It should be investigated for poor insurance and financial practices.

Absolute garbage of an experience. My therapist switched to the Grow Therapy platform this year. When I tried to enter my information for my insurance, Grow Therapy told me they didn't accept my insurance. Which is fine because I had been paying my therapist out-of-pocket anyways. But my therapist was gracious enough to contact Grow Therapy with insurance info to double check. Grow Therapy told my therapist that they do accept my insurance and that I should email them, and they would get me in the system. I emailed Grow Therapy my insurance information on 9/26. They said they got it and would get me squared away. Then radio silence. I emailed once a week checking in to see if they had verified my insurance. They never replied. Finally, on 10/17, someone emailed and said nope, we don't take your insurance. No apology for a lack of response. No apology for wasting my time. I then told my therapist. My therapist contacted Grow Therapy. They said to have my therapist submit the information. My therapist submitted the information, and I was finally set up in Grow Therapy. Until today, 12/7/2023.I received a form email from Grow Therapy stating that they messed up and it turns out I'm not in-network. They then canceled all my upcoming appointments and told me to reschedule future appointments through the portal. I then called my insurance company who confirmed that a) Grow Therapy had already submitted one session to my insurance and that session had been processed and paid out. b) doubly confirmed that Grow Therapy was in-network. After threatening to have turn this all over to the insurance company, Grow Therapy correct that issue. Then on 12/20/2023, Grow Therapy sent me an email stating that I needed to update my insurance because my insurance was no longer active and they needed an active insurance policy. This was a surprise to me and my insurance company because my insurance policy is accurate in Grow Therapy and is most certainly quite active. So, now I am currently in the process of reaching out to Grow Therapy to fix this issue. Like honestly, I've never seen such incompetence from a practice or company with regards to insurance. Fortunately, I am blessed to have the resources to pay out-of-pocket and am fine emotionally to get things squared away. But I can only imagine if someone was really struggling and finally took the step to get help only to have Grow Therapy jerk them around in such an incompetent and callous manner. It's disgusting.